I recently purchased a dvd burner model hp 840e windows is not letting me install it! Help!?

Question

I recently purchased a dvd burner model hp 840e and everytime I try to install it as directed by the information provided windows will not let me! I keep getting this error message: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)! This is my first time installing the device so I don't see how the registry file could be damaged! Help me please!
Trey

Answer 1

Any device attached to the system will create information in the registry, even if it's the first time being installed. Most CD/DVD drives install with little to no configuration, but you could try removing the drive, using the Windows restore feature, and then reinstalling it.

Answer 2

Cause :- This error is due to Registry corrupted files.

Resolution:- Before you make any changes in the Registry files you need to take back up of the registry. Since, you didnot mention about the Operating system it's unable to give u the steps to take back up. Any way you can visit the below site to how to take back up.

http://support.microsoft.com/kb/256986/

Now, issue in hand:

To resolve this issue, I suggest you to Delete the Upper & lower filters in the Registry. Please follow the steps given below :

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps: 1. Start Registry Editor (Regedt32.exe).
2. Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3. On the Edit menu, click Delete, and then click OK.
4. Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5. On the Edit menu, click Delete, and then click OK.
6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
7. Restart your computer

MORE INFORMATION:

There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps, might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Thanks & Regards,
Mr. Jadhav

Answer 3

Check the device manager, and see if you can remove it.. then reinstall it. Do you have anything that protects your registry from being edited? (VIrus programs, anti spyware programs)..