Why is there no good customer service anymore?

Question

I feel like every store I go to no one says hello
or thank you. You have to read your total on
the cash register because the cahier is not
even talking.

Answer 1

I hear ya. That's why I try to provide good customer service where I work! Even if I'm in a bad mood, it's not fair to project that onto customers.

Answer 2

I hear you on this one. Customer service is dead. I know I am the type that doesn't want someone hovering over me while I try to shop. If I need assitance I will ask for it. BUT it should not stop those employees from being generally civil to their customers.

I think there isn't any real customer service these days because employers don't teach it, enforce it, pay for it, etc. They do not lead by example nor do they expect it from their employees.

And yes I said pay for it. These days (especially with younger people) how much work and how well they do it mostly comes from how much they get paid. It's rare these days that people actually take pride in their work and do their job well. This includes customer service. I'm not saying you shouldn't get paid well but you still need to have some pride in what you do,

Then there is the ultimate problem. The customer. I mean come on, any of us that have worked in customer service know that most people are difficult and make it miserable to be in that field. They tip poorly, constantly complain, are difficult, etc...

Wait then there are the customers that decide to complain and or sue over frivilous issues or they abuse the return policy at the local department store. It makes the employees and even the employers gun shy to the point where they must set new boundaries and rules in order to protect themselves in turn hurting the customer.

Really it works both ways... if there were better customer service maybe there would be better customers... if there were better customers maybe there would be better customer service...

Answer 3

Alot of circumstances the way the customer service brokers or revenues individuals are approached can fairly be sure the customary of service that you're going to recieve. i understand from operating in a small food market that once a costumer is composed of your register and starts yelling at you that is often no longer the perfect time. possibly do not in ordinary words concentration on your needs and be affected individual and get the worker even as they don't look busy. i have had a string of people complaining about different workers on the food market or about being double charged for something. many of the circumstances they do this even as i'm contained in the approach a complicated order, and for this reason can not help them at present. If the guy asks for one second, provide them that second. in case you want help in a little while I propose you ask to talk with the authorities.

Answer 4

Cara strikes me as a manager trainee or manager type. :)

Honestly though, customer service is generally awful- especially on the phone when everything is either outsourced, or they know they can make you wait on hold for 20-30 minutes, disconnect you, and do it again and again!!! ARGH!

I think it has to do with declining values and lack of proper parenting- HONESTLY- how many kids get told to treat people according to the "golden rule" or say "sir, ma'am, please, thank you, you're welcome, etc..." Customers should keep their cool, but customer service needs to remember they're there to deal with a customer's problem, not just blow it off- or pass it on to someone else. Businesses need to empower their people, and teach them to actually help customers. Customer service should get paid more to do it. Satisfaction can be found in helping others, but more so when you're getting reasonable compensation for putting up with the people who just can't be happy no matter how much you smile and try to help. :)

Answer 5

I got out of the customer service field because I was tired of the rude customers. Maybe that's where all the good customer service went. They all got tired of getting yelled at or getting an attitude for no reason. :-)

Answer 6

A) It's just a job to the person on the till.

B) The store has your money, so get out as fast as you got it.

C) Being courteous is a waste of time.

(I agree. Sometimes I go into the store and I'm treated like a pile of dog poop)

Answer 7

You are shopping in the wrong stores, my dear. We each get the "customer service" we deserve.

If you go to "Food Line", you should expect Food Line service.

Answer 8

Actually, the world seems to be waning away from kindness and courtesy in general, which is a shame.

Personally, I ascribe to the 'Be the change that you wish to see in the world.'.

Have a wonderful day,

Ms. Teak

Answer 9

yes , you have saidwhat we are supposed to do and that is correct..but nothing peels your finger nail back worse when you have done all these things and you get the change snatched out you hand,and the worker says have a great nite then in return gets a yeah yeah uh huh....

Answer 10

1) Everyone thinks they are under paid regardless of their skill level 2) MTV, Video Games, Computers, Both parents working....social skills are gone, respect is gone, you are just another person in line. And it just rubs off on everyone eventually. Sad but true.........LIG (life in general)