2006-07-10 12:32:31 · 2 answers · asked by Pepper 1 in Business & Finance ➔ Advertising & Marketing
I called a customer within minutes of him emailing a comment about our web site. It turns out we didn't carry the item he was looking for, and he concluded our search functionality was at fault. I explained the situation and told him our sales rep could special order the product. He was amazed. I then invited him to join our group of customer beta testers to help improve our eCommerce services. He readily agreed and wrote me a glowing thank you email in response.
Our response was effective because it was timely and asking for his future input showed we really cared.
2006-07-10 12:47:23 · answer #1 · answered by Joe D 3 · 0⤊ 0⤋
so numerous over 35 years in the private golf club arena, the good, bad, and ugly, appreciate special attention and good service, especially when it is consistent.
2006-07-10 19:38:05 · answer #2 · answered by The Advocate 4 · 0⤊ 0⤋