Why does everyone give us Jobcentre staff verbal ?

Question

Most of us try very hard to help people and sort out peoples money. We are having massive job cuts and we are not very well paid. But all we get every day is personal abuse from some benefit claimants. Why (serious answers please)

for the record i did not ask about cash in hand jobs. i answered the question, thats all.

Answer 1

I totally sympathise with you. There should be a warning on the wall that as soon as these idiots hurl abuse they will have their benefits stopped or refused the right to any help. Simple as that. I couldn't do your job because it would piss me off seeing people coming in to sign on week after week and pleading poverty. (I know not all people are lazy lowlifes because I did go into one to look for a job before and I have seen decent normal people in there). All they'd have to do was give up fags or drink and get off their smelly butts to get a job and we'd all be a lot better off. It's all made too easy for them. Doesn't it piss you off that we're a nanny state and there's so many benefits now you can claim for it's ridiculous? My neighbour is a single mum on benefits and she complains about how little she gets and I absolutely detest her for it because my husband works all the hours (as do I) to pay the bills as she rubs it in your face. She's always buying new things whereas we have to scrimp and scrape because we're married. Where's the fairness? She has a brand new two bedroomed house for free! It's absolutely disgusting! I'm sorry I'm not having a go at you but I feel better getting it off my chest!

Answer 2

oh poor you with your job cuts - some of the people you see in the JC have been out of work for ages and are at least trying to make an effort to do something. The last thing they need is to go into such a degrading place, and lets be realistic here, JCs aren't very nice places.

Whilst SOME of the staff may be sympathetic, there are a lot of 'look down your nose', 'I am better than you' people supposedly trying to help. What with all the red tape, no wonder people get wound up and aggressive.

My partner had to visit such an establishment, unfortunately he was unemployed for 3 months after working abroad.

He said that the whole JC scenario was the worst experience of his life. He was expected to take a job for £6.50 ph, when he could stay in bed and wait for a better job to come along (and it did) and get more money off of the social.

Sad fact, but there it is.

Answer 3

It's the nature of working with the public. Many customers take the saying "the customer is always right" to the extreme and have this unrealistic sense of entitlement. Other people are just bullies who feel like they have the right to abuse people in the service industry to get whatever they want...it's a horrible thing. I will never work with the public again. They can be a$$holes.

Answer 4

Many of the people I work with (mental health service users) appear to find it extremely difficult to negotiate the benefits system, and often as a result of ill health find the convoluted rules and regulations confusing. People become frustrated, especially when they don't feel listened to.
People are also penalised trying to get back into work, even though there are now greater incentives to returning to work, but many are still fearful that they will suffer if ill health reoccurs. Many job centre staff do not appear to be particularly sensitive to the needs of this population, and therefore the "verbal".

Answer 5

Well some people are just downright unpleasant. For other people they just find the whole thing stressful (ie not being employed) and take it out on you. Some people just don't understand (or perhaps do but are unable to contain their frustration) that delays etc aren't your fault.

I work in State Pensions btw and while on the whole the customers are a lot more pleasant I did have one guy spend an hour ranting on the phone at me and my supervisor and demanding the grade 7's name and number because another department asked him to send a copy of his marriage cert and I said it wasn't necessary!

Answer 6

I do not need to use your service!

but you will find those who give you verbal, are usually the smack heads, that are desperate for a fix!

an alcoholic desperate for a drink...

a whizz head or charley head desperate for a fix!

you have to be able to be able to decipher the really needy young mum who is genuinely desperate... from the rogues!

be a bit more realistic and assertive, as well as sympathetic!

basically, if that smack head scally is not prepared to get off hsi azz and do nothing for his money... then he can damn well wait. or get a job! that's the least he can do, for shooting the tax payers money up his vains! F.C.U.K! the lazy gits!

As for the deserving of those (genuinely just lost a job, disabled, some new mothers.) they will be a bit more chilled, once you have used your parenting skills!

Hey you got a big response from me... good question! You do a good job!

Answer 7

Most of your "Clients" dont want to work & have low IQ's, but they have enough brains to know what they are entitled to...

It doesnt matter how nice you are or how low your pay is - you are part of the government machine & it doesnt care about you, the only thing it cares about are paper targets & bugger everyone else.. But - You can only grin and bare it, otherwise - its the dole fo you ;(

The thing that saddens me the most, is how the people who truely want to work - they seem to be singled out to get the "by the rules" staff - not given any leeway, whereas if you have 10 kids, cant speak english -- you get everything.. (Seen it!)

Answer 8

I feel the same way-I think everyone in the service industry gets similar treatment. The way i deal is to give them verbals back. Somehow i still have a job lol.

Answer 9

Think of the people you have to deal with, they can't even get a job as a supermarket shelf stacker. Pity them, they can't manage simple reasoning and can only resort to abuse. You are forced to work by rules and regulations they have no hope of ever understanding, and both of you end up frustrated.

Answer 10

Everyone doesn't give job centre staff verbal. Have you ever heard of stereotyping!
By Glyn

Glyn don't stereostype everyone who are not giving grief to the jobcentre