Has anyone had trouble with their Shu Uemura eyelash cuRler?

Question

i bought mine off eBay...now i'm worried that it's a fake..but i don't think it is...it has the name on the curler and in the box

i'm used to pressing so haRd...do you think i just pressed too hard? and accidently broke it?

Answer 1

I love my Shu Uemura eyelash curler; it works amazingly well, better than any other eyelash curler I've ever owned. (I used to own a Revlon one, a Maybelline one and another cheap one when I was younger).

I bought mine at Sephora a few years ago and have had absolutely no problems with it. It performs beautifully every time I use it. I did have to adjust my technique of use though, because the Shu curler is of a much higher quality (and works much better) you don't need to squeeze as hard as you may be used to doing with other cheaper curlers.

The proper way to use the Shu curler (or any curler for that matter) is to gently "pump and walk" it up and out. Start at the base of your lashes and gently pump the curler twice. Do not squeeze or hold it tightly. Just a couple of quick pumps at the base of the lashes, in the middle of the lashes and at the end of the lashes. You may want to repeat this process a second time if you want a little more of a defined "curl". And that's all it should take! You also should curl your lashes before applying mascara, never after, as it can pull out and damage your lashes. It is ok though to use the curler after all of your other eye makeup has been applied, just not before mascara or lash primer.

Curling your lashes should never hurt or pull any of your lashes out. Lash curlers should be wiped off regularly with a tissue to remove any makeup that may be leftover on the top of the curler and the rubber pad. I also like to use a cotton swab dipped in a little rubbing alcohol to disinfect the curler periodically. Just make sure to give the alcohol plenty of time to dry before you use the curler again after cleaning it. It's also important to replace the pad on your curler when needed. This is very important - there isn't a specific time to do this, but if you use a cheaper curler in my experience the pad wears out sooner (my experience - the Maybelline curler. However, Maybelline does sell extra pads separately to replace them easily). The Shu curler comes with an extra pad, and I've had my Shu curler for almost three years now and have not had to replace it yet. If you've had your curler for awhile and it's no longer easily curling your lashes, you feel you need to "squeeze" to get a curl or you notice the rubber splitting; it's definitely time to change the pad.

I'm not sure why your Shu curler broke. They are made to be very sturdy - they are even used by many professional makeup artists who use them countless times on a daily basis and do so for years. Even if you did press hard it shouldn't have broke the curler.

Unfortunately there is a very real possibility that the curler you got off of Ebay is a fake, not a real Shu Uemura curler. In my experience (and that of many other women, beauty editors, makeup artists and professional models), the Shu Uemura curler is the absolute best curler out there. Since you didn't actually purchase your curler from an authorized source, you can't get a replacement from the company (She Uemura) like you could if you had gotten it from somewhere like Sephora or a Shu Uemura store. I would try emailing the seller of the item and telling them that the item broke and that you want a refund. Unfortunately you aren't likely to get a refund, but the seller might offer a replacement. If this is your only option I would take it, but first I would try asking for credit towards something else the seller sells and then just go out and buy a Shu Uemura curler from an authorized source - Sephora, a Shu Uemura store or counter or from www.Sephora.com or www.shuuemura-usa.com.

I highly doubt whether the curler you purchased is actually authentic, or it might just be used or a defect that the company meant to have destroyed but that somehow ended up in an Ebay seller's hands. In any case my best advice to you is to just go out and spend the $18 and buy the Shu Uemura curler that you know is really a Shu Uemura curler. It's so worth it, even if it means loosing out on what you spent originally to buy the one on Ebay. The Shu curler works so amazingly well, makes such a difference in how your lashes look and lasts forever.

Answer 2

I have the same curler, it works wonders for me, I have never had a problem with it. It could be that you are using it the wrong way. Use at the base of the eyelashes and press gently, not too hard.

Answer 3

I was never fond of eyelash curlers because they always pinch my eyes. Try the Mary Kay Ultimate Mascara. It stays on long, doesn't smudge, elongates your lashes, and curls. Go to my website: www.marykay.com/adina_k. I'm a beauty consultant, so I love questions!

Answer 4

You broke it?? Wow!

I would guess it's genuine...there can't be much money in making fake eyelash curlers. I have one & love it, maybe yours is just a lemon and that's why it was on ebay!

Answer 5

Normally no need to press too hard, It might be fake or factory defect (that's why it sold in eBay), the owner might tag it as NEW but she didnt want it due to this defect.


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