how do u deal with customers who want 2 make life difficult 4 u deliberately?

Answer 1

if they start yelling then I camly tell them its company policy not to serve abusive customers

if they're not loud then I stay calm and polite, give them whatever information is appropriate, it tends to make people feel bad for giving you a hard time if you stay calm and polite then they back off

if either of the above don't work I just offer to get a manager to shut them up, then the manager says exactly what I said and they feel stupid.

a lot of the time I can actually get them to appologise to me

Answer 2

Your complaint sounds a bit paranoid, to me. The customer is always right. The customer is often having a bad day, so you should take pity on her/him. Think to yourself, you poor dear, your spouse must have yelled at you this morning. Your car probably didn't start and you had to call a tow truck. You ran out of coffee and didn't have a chance to get a cup. You have terrible problems too numerous to name. What can I do to help make this a good experience for you?

If you think this way, and just do your job as best you can, then you won't feel as though they have it in for you. It's just that they are having trouble coping with life, poor dears.

Answer 3

I agree with the being super nice part. As long as you continue to be overly helpful and cooperative, they can't do much to make things more difficult. People that tend to purposely try to make things difficult are looking for you to get impatient and upset with them. It gives them the "right" to continue complaining.

Answer 4

I learned tools on how to effectively deal with others on all levels of communication. My three favorite books are:
1-How to Talk to Anyone
2-How to Work a Room
3-Winning Office Politics.
You can purchase these three books on www.amazon.com

Answer 5

I usually try not to upset them since they're already upset. Take it and take a break afterward.

Let them know you are there to help them and don't let them control the conversation. Take control gently and guide them through their problem. If they're yelling or abusive hang up, turn away and get someone else to help them. By handing them off you are letting them know they're being the problem.

Answer 6

Be sweet and act as if they are absolutely right. Drives 'em crazy for a minute, then settles them down. Usually.

Answer 7

Try to be nice.....I am always for nice way......But if you can t tolerate something,talk to them and ask them to go somewhere else.....Or if you have boss,you tell him-her about that customers,and someone else can take them from you...........

Answer 8

I take their request then deal with them LAST

Answer 9

My trick is, no matter how awful they are, remain calm and be SUPER NICE. Too nice. That pisses them off. And its not like you can get in trouble for being nice..........