What can you do when an internet company sells you a used digital camera, which is listed as new, and is only willing to accept it with a restocking fee? What can a costumer do to avoid paying any fees?
2006-07-09 16:17:59 · 14 answers · asked by Chris 1 in Politics & Government ➔ Law & Ethics
The manufacturer's seal was missing, bags for accessories inside were missing, lcd screen protection was missing, no warranty card inside, photo counter at 8000!!!
2006-07-09 16:21:28 · update #1
It also has 50+ dead pixels, and cost ~800 dollars:) Thanks for your answers guys, didn't know about the general attorney option.
2006-07-09 16:24:01 · update #2
For those that did not figure it out, I bought the camera already, that's how I know that it is used. There is info on the website about the restocking fee even if the product is unopened, however, in my case I purchased a NEW camera, which was stated on their website, and received a USED camera. Thanks again for the info, most of it is very usefull.
2006-07-09 16:33:00 · update #3
Contact the FTC (Federal Trade Commission). The internet company is guilty not only of false advertising, but also fraud. Check to see the physical address of the company, then contact the attorney general of the state they are located in and file a complaint. I venture to say that you are probably not the first person they have pulled this scam on.
2006-07-09 16:20:56 · answer #1 · answered by Anonymous · 0⤊ 1⤋
A restocking fee is a common business practice, so it would be hard to break a contract with a restocking fee as one of its provisions. Not all companies follow this practice, so you will just have to try another company.
If you did buy the camera, then the restocking fee should have been in their fine print. Then if you return it you are stuck paying the restocking fee. That's why lawyers tell you to read everything in a contract, before you sign it.
I answered a question last month for a guy who bought a big screen TV and when he tried to return it the store said "all sales are final." He wondered if he could fight it, however the sales receipt said "All sales are final." The sales receipt is a contract, fully legal and binding so he was stuck with it. I am afraid that you are in the same boat. Check their fine print and see if the restocking fee was covered, if not then you got a chance to fight it, and an argument that you can use on them.
2006-07-09 16:30:01 · answer #2 · answered by Dan S 7 · 0⤊ 0⤋
Take your complaint to a manager. Know exatly what you want to have happen and make sure you get your point across. I work in customer service for an online company, and we do have restocking fees for most of the products we sell. It's just part of shopping online. I can tell you that the company you baught this camera from probably isn't the one charging the restocking fee. It is most likely the vendor who they are getting the camras from. Believe it or not, this company is probably not trying to "screw you around". It was most likely an unfortunate mistake. Poeple return damaged or used merchandise all the time. Most of the time companies catch these products in the return process, but sometimes they sneak their way through. The camera you got is probably one of those returns, and they probably had no idea. Just make it clear to the manager that you got a used camera, and you should not have to pay extra for thier mistake. Plain and simple.
2006-07-09 16:24:38 · answer #3 · answered by SportsFan 3 · 0⤊ 0⤋
Price the product to take account of the PayPal fee. Customers generally hate it when the headline price is not the same as the checkout price. Charging P&P or an admin fee is acceptable in some markets (ebay and flight bookings) but for low cost direct on-line retail include the payment fee in the price. You could offer a discount if they pay you by internet banking?
2016-03-26 23:11:23 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Buy it from someone else instead!
Re-stocking fees will apply when asking for a refund - they'll deduct a few bucks from ya for the new packaging which is bullcrap since you paid for the old packaging in the first place.
There's not much you can do about an online company. Buy your expensive electronics from more reputable sources like bestbuy.com or circuitcity.com, or go in person to try the thing out and buy it from a cutie in the store - maybe she'll show you a little skin as you try out your new camera.
2006-07-09 16:21:17 · answer #5 · answered by Fun and Games 4 · 0⤊ 0⤋
Read their policy practices carefully, as well as the original advert. Chances are, if they are savvy enough, they provided warning about the restock fee.
As for the Better Business Bureau suggestions, you're welcome to try . . . but lots of luck. It's easy to check - if you're a member of the BBB, you can avoid *ever* getting a negative rating (found this out when having problems with a moving company: When BBB members receive complaints, they are given a chance to respond first. If they don't respond, the complaint *is not filed*. At least, that was our experience).
But if you want to give them a try, they're at bbb.com.
2006-07-09 16:28:03 · answer #6 · answered by d.sinquiry 1 · 0⤊ 0⤋
Better Business Bureau
2006-07-09 16:19:50 · answer #7 · answered by OK_2_wonder 1 · 0⤊ 0⤋
YOU may think we are cracked but here in NC there is channel 5 news.CALLED 5 on your side. WHEN PEOPLE do that here we expose them on TV most of the time they pay up. And RETURN the MONEYS oaued.CHECK it out over there in your area . DO YOU HAVE a trouble shooter there?
2006-07-09 16:24:42 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Tell them you will contact the attorney General (they handle stuff like that all of the time).
Your "company" will suddenly change their tune and refund you. If they don't, then you must contact the Attorney General.
2006-07-09 16:21:23 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Contact your credit card company.
2014-08-17 10:10:48 · answer #10 · answered by ? 7 · 0⤊ 0⤋