2006-07-09 11:42:57 · 6 answers · asked by Arvie 2 in Computers & Internet ➔ Other - Computers
It's who you ask for to get an english speaking person. When you first call on most calls are routed over seas. If you can't understand the person or they can't understand you ... you can ask for a tier II technician and you will be routed back to the states.
2006-07-09 11:45:24 · answer #1 · answered by purple dove 5 · 0⤊ 0⤋
tier 1 = Front line person who answers the phone and knows answers to basic questions
tier 2 = Person who tier 1 forwards your call to if they cannot answer. That person may be very knowledgable but not an expert.
tier 3 = The true expert in the subject you are trying to get support on.
2006-07-09 11:47:20 · answer #2 · answered by maypo 1 · 0⤊ 0⤋
Tech support is sometimes devided into teers. so you call and you may start on teer one and if that person cant help you they pass you to teer two and so on. This way the new or less knowadgable people get first crack at the problem and can take care of the minor problems and to more knowladge able people or the more experenced people work on the more complex problems respectivly to thier tier
2006-07-09 11:47:07 · answer #3 · answered by Dwayne K 2 · 0⤊ 0⤋
Usually these are tech support employees who have more experience with the product and can spend more time with your specific issue. The people you usually speak to first are recently hired or those who answer general questions or basic solutions.
2006-07-09 11:47:31 · answer #4 · answered by plenoptic_aeon 2 · 0⤊ 0⤋
It is how problems are escalated to people with more technical troubleshooting skills. First level deals with simple password issues, etc. Anything else gets reffered up to II, III, etc..
2006-07-09 11:47:35 · answer #5 · answered by EG345 4 · 0⤊ 0⤋
nope
2006-07-09 11:44:19 · answer #6 · answered by Monster 3 · 0⤊ 0⤋