I've been working at the same retail store for 10 years now. I love my job, but jeez I hate the public.. News flash, just because we are getting paid to help you, doesnt mean you have the right to be a complete ***...That customers always right ****, doesnt mean a crap to me..Why not come into a store and show us respect, then maybe we would be nicer to you in return....I also hate hearing people say " I'll never come back to this store again" big deal, dont come back WE DONT GIVE A ****, your 5bucks will not bankrupt us, so get over it....I think people who work with the public, should be able to knock the living **** out of a customer who is RUDE.....who agree's?
2006-07-08
17:40:56
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30 answers
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asked by
bitchy_woman_yet_sweet
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Family & Relationships
➔ Other - Family & Relationships
cheeky chic 379, and eli.....I get paid to work, not get talked to like Im a dog...I dont owe customers NOTHING, I respect the ones that respect me...and maybe we are rude at times, because customers have been assholes allday. for every good customer, you have 10 bad ones
2006-07-08
17:47:53 ·
update #1
Agrees... I stood up for a Cashier at probably same retail chain, different store. When a customer behind me got upset that the customer before me had emptied their cart on the turnstyle like thing (lol) and left. I was mad at the customer who had left their crap on the "counter". I never saw the customer who had left the stuff. But the little old dude behind me started up griping out the cashier for the stuff being there and having to wait. Tried to get me into the fight. Cashier was almost in tears. I turned to him and just as loudly told him that with everything going on in this country (this was like a week after 9/11) The least he could do as a human being is not be mad at her (cashier) and make her job even more degrading by causing a fuss. And that if he didn't want to wait, go to another line. Or better yet, leave completely, make us all happy. The other cashiers and the cashier who was waiting on me, were grinnng and giggling. The CSM (oops, I just give the retailer's name away?) who was getting rid of the stuff had a look on his face like he was going to kick me out. He was mad at ME, for sticking up for one of his own. I tell you don't mess with a wife of an "associate", because I am a customer, and I will stick up for the "associates" who are gettin walked on. There oughta be more people who'll do that. Just not right that you get treated like dirt for not having what the customer wants, not your fault. I feel for ya. I hope my little story will help put into perspective that even if I wasn't the wife of an associate, I'd still stick up for anyone who's being treated that way. No matter what store I was in.
2006-07-08 17:59:37
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answer #1
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answered by kasha 2
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I do not agree..
You are in a service industry, you provide a service, so if a customer is rude, most stores will refuse service, and management every where I have worked has supported this policy.
However, having a bad attitude as a customer service person or being allowed to knock the *** out of a person who is rude is simple assault, so it would land you in the pokey, and management would have to pay off a big lawsuit. Guess now who will not be coming back to work in that store?
If you hate the public, you have no business being in a 'service industry' and there is no way you could like what you are doing if the main part of the job which is serving people is something you hate.
You need to find another field of work. Period, and you should fervently hope no one from your store recognizes your yahoo answers id and can figure out who you are, because you will not have a job for much longer.
You should know also that since many celebrities are asking and getting answers on this site that management of many stores are using answers as a sounding board for questions......
2006-07-08 17:54:29
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answer #2
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answered by Pete 5
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If I was your boss I'd fire you in half a second.
YOU GET PAID TO MAKE THOSE CUSTOMERS HAPPY AND KEEP THEM COMING! if you don't give a **** get another job
geez
[edited to add] I should say that I've worked in retail most of my life, I love retail and I loved dealing with the public. It has been my experience that if a customer is dissatisfied and I can turn his bad experience around and make him/her a satisfied customer he/she will be a loyal customer for a long time. And that is what I got paid to do while working in retail, I got paid to make MY customers happy. I did and I lead by example, because I did, so did all my associates.
[edited to respond]
"I get paid to work, not get talked to like Im a dog.."
You are correct, as a manager I have always stood by my associates. As someone else here suggested if there is a problem you should simply say "let me call the manager" and let him/her deal with it. If after you've said that the customer keeps being rude to you then he/she is being abusive. As a manager I would ask him to calm down explain the situation and do the best I can to make him/her happy. However, I would also ask him/her to respect your rights as a person, if he fails to live up to our standards of conduct I would ask him not to come back to our store, if he/she does I would have him barred from the store.
You are there to SERVE the customer, but that by no stretch of the imagination gives anybody any right to abuse you. If they do they should be asked not to return. That said, you MUST always provide good service, even when I've asked people not to come back to my store for rude behavior I've done that in a POLITE manner. Also, that is something that only the manager should do.
You may want to discuss these options with your manager,
Good luck,
2006-07-08 17:44:21
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answer #3
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answered by Eli 4
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I truly understand what you are going through. I have been dealing with customer service for many years. However, I love people. I have had some very rude ones throughout the years though.
The one that stands the most out in my mind was this little old woman that went out of her way, even if I was not at the register, to be rude to me. Once I was changing the gas prices and was over 75 feet away from the woman even though she backed up her car all the way over-but still 25 yards from me and my pole just so that she could scream at me about how I better not hit her car! She better be glad that I had just a pole and not a javelin.
But, eventually she stepped way out of line and she got a taste of her own medicine (however, I didn't yell at her but talked to her like a child who had thrown a fit). Dealing in customer service I have come to learn that everyone has a bad day and sometimes the people behind the counter are the ones that catch that anger. But, you are right- if they were a little nicer or at least realize that we were not the ones that pissed in their Cheerios's then maybe their service experience would be better.
2006-07-08 17:50:37
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answer #4
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answered by pacifia1977 4
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i think the correct phrase is "an apple for an apple"
i am one of those customers who would throw a huge fit if my service was bad, the waiter/ress got my orders wrong or if the sales clerk is just plain rude. it happends more than one time when i had to call the manager when there is a problem. but if i am not mistaken the rule is america is that customers is always right, i guess that is why some of these d.i.c.k.s or biatches use this rule to make an a.s.s of themselves.
i am not sure about this but my friend who went somewhere in europe, i am not sure amsterdam or something, said that the retailer can kick the customers out or refuse to give them service, if the customers is behaving badly.
but still i still like a really nice/friendly/ or someone who does their job well when i go buy something.
like i said "an apple for an apple" or is it "eye for an eye". i never "an eye for an apple" :D
2006-07-08 17:49:00
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answer #5
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answered by budaklolo 4
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hey, i've been in retail and food service for 7 years and no matter what you say, there will always be rude customers. Why??? Cuz some people are just plain rude. But along the way, there are really nice ones out there. working customer service gives you a newer respect for people with those kinds of jobs. Whenever I go out, i am always nice and respectful to people working in establishments where customer service is needed. But in all, you just have to suck it up and deal, cuz the world will never rid of rude people.
2006-07-08 17:48:21
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answer #6
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answered by asiantomato84 3
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I agree! I've worked in retail way too long and I hate customers! Nobody wants to be treated the way they treat us! If they were on the other side of that counter they would see things from a different perspective. What ever happened to the Golden Rule? I'm not about to treat some creap with respect if they're in there disrespecting me because I am standing behind a counter. Are we not all HUMAN!?
2006-07-08 17:46:23
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answer #7
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answered by believer 3
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I've pretty much always worked in customer service but my last job was the worst. I worked in a call center for an electric company. I got screamed at all the time by people who were disconnected for not paying their bills or had to pay a deposit to get service. I wanted to scream at them that it wasn't my fault. I know it's hard to pay bills sometimes, but what can I do about it? It's like they thought that I could just say "OK" and let them not pay their bill. Screw that. If I have to pay my bill, so do they. I know we can't hit them, but we should be able to tell them how nasty they are. Probably wouldn't make a difference but it would make me feel better.
2006-07-08 17:49:56
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answer #8
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answered by casey's girl 2
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The rule which implies, "The customer is always right", seems to be the tight rule after all they do pay your wages.
There is more competition out there than you imagine ~ so you send the store broke, you are out of a job in any case.
I suggest you take a long hard look at the attitude you present to customers a lot harder!!!
2006-07-08 17:51:45
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answer #9
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answered by Angel Wings 5
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Well, I believe that poor behaviour by customers is cyclical. I have seen days in which the entire nation seemed to be in a bad mood and other days in which everybody seemed to be cheery about something (though nobody knew why). I believe that the lack of propriety by customers is partially the fault of employers these days. An employer's responsibility is 1. To his or her employees. 2. To his or her customers. Today, employers allow their associates to be abused by customers because money is more important to shareholders than people.
2006-07-08 17:45:28
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answer #10
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answered by B.C.CHASE 1
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