I had a broken printer that was still under warranty that I bought at Walmart. It's a Lexmark printer. I called Lexmark and they did replace it with another one, which was Fed Ex'd to me. However, it isn't the same model I had, but it is close. I want to know how do I get the broken one back to them? I didn't see any return label for free shipping back to them. How do they expect for me to send it back, or do I have to pay for shipping myself?. I tried calling them, but the customer service is closed today and can't find the answer on their website. Do they even want this broken thing back?
2006-07-08 07:53:44 · 4 answers · asked by Common_Sense2 6 in Computers & Internet ➔ Hardware ➔ Printers
I would guess no. If they didn't have you return the printer and gave you a new one, you don't need to return it. So throw it away, use it as a doorstop, or fling it out of a trebuchet. Oh and relax with some lemonade on the patio and enjoy the sun.
2006-07-12 06:03:27 · answer #1 · answered by ArticAnt 4 · 1⤊ 1⤋
yes, they do want it back. keep that in mind, on the return box, print out a paper, on that paper, mention that the printer was broken, when it came.
in other thing, you mention, they didn't gave u the return label, i think you have to paid for the shipping. that's what some company does.
2006-07-10 11:24:54 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Go to their web site, click on the "contact us" link and ask them!!! Do your best to do the right thing.
2006-07-08 15:04:35 · answer #3 · answered by kathleen m 5 · 0⤊ 0⤋
you tell them that it was broke when u got it
2006-07-08 14:58:24 · answer #4 · answered by jerual g 1 · 0⤊ 0⤋