Is it common practice 4 computer companies to state a "problem" that does not exist on ur pc 2 get ur business

Question

I purchased a PC from Dell on May 24, 2006. On June 23, 2006, my computer began freezing and stalling after booting up. I contacted a Dell Tech because I am covered by the one year warranty service. After the technician began "troubleshooting" my problem, he then "realized that another department could better assist me for a fee". He transferred me to the technician, who told me that I had spy ware on my PC and he could tell me to key in certain keys to remove it but I would have to either pay $99 for the service to take place the same day or I could purchase 4 sessions for the rest of the year for $249. I was in disbelief and declined the service. I have a brother who is a computer technician and asked him to take time out of his busy schedule to look at my computer. He went into my computer settings and recognized the problem
immediately. I did not have spy ware , viruses, worms, or foreign
invasion in my computer. My graphic settings was too high and my pc is ok.

Answer 1

Sounds about right to me! These so called support desks exist only to drive business to the pay services. Most of these call center reps receive little or no technical training but spend hours in the classroom learning selling techniques.

Answer 2

Hmm... weird... maybe the Dell Tech thought spyware had changed your settings.. for it to be such a simple fix you must have talked to a dumb tech.

But I have not heard of anyone being mislead like that.