2006-07-05 08:55:30 · 2 answers · asked by jp s 2 in Local Businesses ➔ Other - Local Businesses
The following article does not ist all top 10, but the first half or so. Hope it helps!
India's still the top BPO spot in Asia
(The Economic Times (India) Via Thomson Dialog NewsEdge) : India is the top destination for contact centre business - call centre in common parlance - in Asia. India's call centre business continues to grow despite closely emerging competitors like Philippines, Malaysia and Thailand, according to a Contact Centre Recruitment Index '06 done by Kelly Services, a global recruitment and temping firm.
India, Malaysia and Singapore are the most sought-after destinations for manufacturing, financial services and outsourcing companies for managing their call centre business in Asia, according to the report. The report analyses major trends in both the in-and outbound call centre industry in the region.
The key industries looking to hire contact centre staff in India comprise mainly the ITES, IT, banking, financial services, automobile, telecom, insurance companies. Kelly Services, in conjunction with its research partner callcentres.net, surveyed 57 contact centres, from South East Asia and countries in the Indian sub continent.
According to the study, which interviewed contact centres across nine countries in Asia, 44% of recruitment is for new positions coming available in the contact centre, pointing to growth in the industry. Indian contact centres have the most positive outlook for recruitment, with 88% of those studied foreseeing an increased headcount over the next six months.
The overall Asian Contact Centre Industry Recruitment Index for '06 is 6.5%. This is derived by dividing the total number of new staff that was hired for the six months to March '06 by the total number of existing staff employed by the contact centres in the survey sample.
India still has the highest recruitment pace at 15-20% depending upon the location, sector and whether it is captive or third party contact center, showing a strong pace of recruitment in the country.
India's contact centre business continues to grow despite closely emerging competitors like Philippines, Malaysia and Thailand. Other countries surveyed in the region tend to require personnel in areas of Banking, Finance & Insurance, IT/telecommunications/media, amongst other sectors such as travel.
"The call centre landscape in India reflects a very healthy growth pace in that it is in response to the demands made by outsourcing companies and multinational taking advantage of low cost labour environments," said Achal Khanna, Kelly Services' country general manager for India.
"While a competitive cost basis is critical consideration in setting up call centres, the effective selection, recruitment and retention of staff are paramount in managing call centres, said Ms Khanna.
Call centers in general see highest turnover particularly due to the work demands, talent acquisition within the industry in itself and also due to adapting to the work hour expectations, " said Ms Khanna. The survey shows that 54% of Asian contact centres use a recruitment agency. India has the highest reliance on recruitment agencies (71%) among the countries surveyed.
According to the study, the most sought staff by organisations recruiting in India is those with verbal communication skills (75%), extensive contact centre experience (75%) and customer service skills (50%). The top sought-after skill for contact centres in the region as a whole is verbal communication.
2006-07-09 05:00:27 · answer #1 · answered by bigheadbride 6 · 1⤊ 2⤋
India, ranked first in our survey, provides the best mix of factors, but it is not a leader across all dimensions. It is still a highly cost competitive location, but recent wage inflation has impacted its position relative to other countries. India also has a massive resource and skill base, but educational challenges are impacting the skills of graduates and the business & economic environment can prove taxing. Other leaders in the survey include numerous other countries from Asia, but also Latin America and Europe.
Overall Country Overall outsourcing index Cost competitveness index Resources & skills index Business & economic environment index
1 India 7.1 8.3 6 4.2
2 Indonesia 6.7 8.6 4.3 4.4
3 Estonia 6.6 7.5 5.2 6.9
4 Singapore 6.5 6.4 5.7 9.4
5 Bulgaria 6.4 8.8 2.9 5.2
6 China 6.4 7 5.6 5.6
7 Philippines 6.3 9 2.8 3.9
8 Lithuania 5.9 7 3.9 6.5
9 Thailand 5.9 8.2 2.3 5.9
10 Malaysia 5.8 7.9 2.2 6.9
2014-03-10 02:19:53 · answer #2 · answered by Anonymous · 0⤊ 0⤋