what can be done so that he can be compensated and me not lose any money from this? or what fair suggestions do you have? can royal mail compensate for 1st class postage? can anything be claimed via Paypal?
thankyou in advance!
2006-07-03 01:40:53 · 8 answers · asked by Anonymous in Business & Finance ➔ Small Business
Send a replacement parcel to your customer but this time get a Certificate of Posting, then use this to claim back your losses?
2006-07-03 08:41:50 · answer #1 · answered by 'Dr Greene' 7 · 1⤊ 0⤋
very good question and one that many international sellers, including myself, face quite often.
whether you are sending domestic or international, you really need to use delivery confirmation. it is more expensive, but you can pass that cost onto your customer quite easily.
any customer that used paypal to pay can submit a clain against you and it's up to you to prove you sent the item, so delivery confirmation through the USPS is always a great way to protect yourself.
as for fair compensation to the customer if indeed you did send the package and it got lost in the mail, that's really a moral issue and totally up to you how you want to compensate them. i usually try to send another package and split the total cost with the customer 50/50. also, i ask that they let me know if the first package does indeed arrive some time in the future. this is taking for granted that you have more than one of the same item though. in the case where you don't, then that's really a matter of how nice generous you're feeling.
2006-07-03 08:55:55 · answer #2 · answered by TravArtz 1 · 0⤊ 0⤋
You can try getting compensation through Royal Mail call customer Services on 08457740740 (don't use their web site it's not user friendly) bear in mind i think thy make you wait until it's 15 day late before they will do anything, it would be in your favour if you had proof of postage, i always sent stuff over £10 in value recorded delivery it's only about 50p more. i don't know about paypal sorry
2006-07-07 16:33:27 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Assuming you got a certificate of postage at the Post Office, as eBay recommends and is free, the Post Office will refund you for up to £32. If you didn't get one, try putting in a claim at the Post Office anyway.
2006-07-03 11:38:16 · answer #4 · answered by Rotifer 5 · 0⤊ 0⤋
in setting up a paypal account you are auto covered for £500 claim from them and good luk
2006-07-03 08:45:51 · answer #5 · answered by harrierzero1 4 · 0⤊ 0⤋
sorry to hear this but unless you sent it sign for post then you have to take their word for it i'm afraid :(... sorry bi couldn't be more helpful... but in future make sure you get it signed for as it also covers you for upto £500 where as recorded only covers for around £40 and first class normal post is 0.
2006-07-03 08:45:39 · answer #6 · answered by ptdemon 3 · 0⤊ 0⤋
I send a lot of stuff, it's always worth forking out the extra .70p for registered post
2006-07-07 15:53:29 · answer #7 · answered by Anonymous · 0⤊ 0⤋
please use delivery service with sign back
2006-07-03 09:45:07 · answer #8 · answered by carmeehoon 3 · 0⤊ 0⤋