Honestly, IS the customer ALWAYS right?

Question

I would say, "no."

i waited till we got several answers here to post this. I've always paid due respect to my customers, but I have always believed that they owe it to me to act respectable. I've always been aware that they "pay my salary," however, when my own good conscience is violated, I've let the money ride in the back seat. I have had customers ask (and expect) me to do things that simply amounted to dishonesty.

Answer 1

they are if the sale needs to be made

Answer 2

Being in the food service business for over half my life now .... geeeeeesh I can say from experience that the customer is most definitely not always right. I think that most ppl would prefer to have some sort of robot wait on them in a rest. and then there are those that love it when someone makes a mistake so they can say HA told you YOU cannot get good service these days when in actuallity it is them that never recieve good service because they hen peck every little thing.

And might I also say at the risk of offending .... women are the worse!

Answer 3

I've been in the retail buisness with 2 stores in major malls on long island for 30 years and now I run an ebay buisness. The customer is always right EVEN when they are wrong!!. If youwant to stay in buisness try to live by that rule. Any problem in buisness BIG, or small can be worked out. Diplomacy gets the job done most times

Answer 4

Not by a long shot. Seems a lot of folks have forgotten that the clerk/waiter/waitress is a person, too. No need to be rude or obnoxious to them, they are only doing their job. I've always been of a mind that when I do go to a store or a restaurant or someplace where I'll be waited on, my attitude is such that I'm grateful for the help, and I will be as pleasant as possible. It doesn't cost anything to smile and say Thankyou, and if you're pleasant, as a rule, you'll receive good service.

Answer 5

Yet another example of some individual's motto becoming a godstruth for society. " Hey! Really?" Do cliches make the business world go around?!
I have rarely won an argument with anybody I was purchasing any good or service from on the basis of the fact that I was the person paying. My mature idea of why this is so is because they have already payed for it, and so are one up on me.
In this day and age, I have usually spent so much time and energy finding the damn thing that I will blow sunshine up their bum just for the privilege of buying it.

Answer 6

Not always, however, in businesses that rely on customers, they will try to cater to their needs (especially small businesses) at almost any cost to not get a bad name. An angry dissatisfied customer is 10 times more likely to complain to the company as well as complain to 10 other people who will then tell 10 others!

Answer 7

Not always. A customer should be polite, and in turn the people who are working to sell them something should try to respect a customers opinion.

Answer 8

Of course not, some are the biggest horse's rears on Earth. But normally the customer has the right to expect decent service.

Answer 9

No, and they will usually say "the customer is always right" when they know that they are wrong. Some people try to get away with as much as they can. Sad but true.

Answer 10

He is the one with the money so if the waiter wants his monthly salary than the customer is not only always right, he is also a fountain of wisdom!

Answer 11

I agree; the customer is not always right. No one is "always" right. If they were they would be perfect, which as humans we are not. Businesses use this as a method of appeasement to the customer to retain customer loyalty. Also to keep bad word of mouth out of future customer's ears.