we tried to withraw $600 from an ATM outside our bank.it failed to issue the cash at the end of the procedures.it did not issue any receipt either.then we walked to another ATM just about 15' from the first ATM & tried again.this time it worked.receipt was issued showing correct remaining balance.but we were charged twice for
a total of $1,200 (max daily is $1,000).we had to spend a lot of time and efforts to straighten the matter.in the beginning,our bank kept saying we were wrong after their repeated investigations.it was very stressful to us for almost a whole month!
2006-07-02 11:32:05 · 6 answers · asked by pdu91214 1 in Politics & Government ➔ Law & Ethics
Well in order to go after the bank, you must make sure that the ATM you were using the first time is owned by the bank, many are independant from the bank they are attached to. Since you said the second ATM was only 15 feet from the first, It is hard to believe that you were at a bank. Most banks do not put several ATMS within such a short distance of each other for security reasons. That is only my belief.
But if everything you say is true, you should speak with the bank headquarters, not the branch because the bank tellers, managers and bankers have limited authority in finding a remedy for those problems. (I.E. If it is a small town bank then they will, but if it something like USBANK or WELLSFARGO, then you will need to contact a corporate headquarters). Also, call the police. Good luck.
2006-07-02 11:43:41 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I think they should be held responsible for this. I have had the same problem numerous times with atm machines. It is hard to get the bank to admit their machine's error. It should be required that the cameras be in use all the time and the tapes pulled and viewed to see if the person did in fact walk away with money or not with the claimant present to view these as well.
2006-07-02 11:39:51 · answer #2 · answered by midnightdealer 5 · 0⤊ 0⤋
Why is the 1st difficulty you think of of doing is SUE?!?! the 1st difficulty i might do is assemble up all my documentation with the cleared funds and different issues. Then the 2d difficulty i might do is call and talk over with them to be certain what the problem is. i might then attempt to artwork with them for awhile 4-6 weeks. If I nonetheless wasn't getting everywhere, then i might call my state's banking value.
2016-12-10 03:43:11 · answer #3 · answered by ? 4 · 0⤊ 0⤋
If you got your $600 back then you have very little to sue over.
Your stress and time and pain could be valued and you could sue for that, but the realizeable amount is so small I doubt any lawyer would take it unless you agreed to pay him his rate regardless of what pittance you might recover.
So they made a mistake. If you got your money back, get over it. If you don't like their service, get a different bank.
2006-07-02 11:53:05 · answer #4 · answered by enginerd 6 · 0⤊ 0⤋
Call the better business bureau. Then call the press. The bank is probably counting on you not calling either. I recommend both, but if you only call one, call the better business bureau.
2006-07-02 11:38:02 · answer #5 · answered by JennytheBold 1 · 0⤊ 0⤋
no if they issued the money back to you.
They have to allow the ATM company to investigate, and assume you are wrong untill they see the facts.
2006-07-02 13:14:05 · answer #6 · answered by Anonymous · 0⤊ 0⤋