Why does my bt broadband connection keep disconnecting?

Answer 1

Signal strength. When an area is connected up people furthest from the hub (point where you are connected to broadband) should be given the strongest signal. I believe that when someone complains the technician comes out and puts the person on the strongest tap in. To do this he moves some poor guy to a lower one and hopes someone else gets called to do that in a couple of weeks. Ring them saying, "my signal strength is low, and I keep losing connection" don't be fobbed off and ask to see the signal strength when the guy comes out (he will have a meter). If you are assertive they will put you on a better tap-in and remember not to move you next time.

Answer 2

Funny that you ask this, as it is usually the very same question I get asked at work every day! (BT Broadband employee).

First, go to this link and scroll down to the field where you can enter your telephone number, including area-code.
http://www.bt.com/broadband/bb_info.jsp?BV_SessionID=@@@@1669683636.1151869166@@@@&BV_EngineID=cccgaddiejhkmfgcflgcefkdffndfkm.0&obsNoSee=Y&vStore=1120&obsPage=/at_home.jsp&obsType=LINK&obsOID=46393
This will bring a result as to whether you can actually have B/band or what speed you may obtain. If the result says 512Mbps then you may have a 'long-line' and need to drop your 1Mbps connection to the 512Mbps.
Do you live out in the sticks, so to speak? If so - this is maybe why you have this problem.

But you do need to check your 'physical set-up' , that is how you have everything wired and connected to ensure it is setup correctly.
Change the micro-filter in case the one you have is faulty.
A filter is needed (maximum of 4 in the house) on every appliance which is attached to the BT line, ok?

Here is the BT Technical Helpdesk number to call:
0845 600 8213 - these guys will send out an engineer to check your indoor line. I could check it from my workplace, but I have the weekend off, sorry!

Answer 3

It could be a loose cable. Check all connections from and too the modem. If that don't work, call your service provider and ask them if they are working on the servers. This happened to me a few weeks ago and I got really mad because I had important business to take care of. They just couldn't get it to stay up.

You can also test your connection by doing the following steps:

1. Click Start > Run.
2. Type cmd and press enter.
3. A black window will appear and then type the following and press enter:

ping www.google.com

4. It will send out 4 packages and you should recieve 4. After this try this:

ping www.msn.com

5. It should do the same thing and you should recieve 4 packages back.

If this is sucsessful then your connection is good. If it doesn't call your ISP and talk to them about the problem.

Answer 4

Does this happen when your phone rings? I know it's broadband but my Tiscali connection was doing the same, i gave them a ring and they sorted out the problem, this is probs the best solution rather than messing about with cables, it's clearly a fault so they should be liable for sorting it out, all the best.

Answer 5

I had that problem when I first installed a wireless router otherwise my bt broadband connection is fine. I now use a bt router and that solved my problem

Answer 6

loose wire and double check the RJ45 connection and the modem power plug and make sure it's long enough . as well check the hardware I have built in RJ45 but use the PCI 10/100 card more dependable connection and faster on its' own board ,memory resource.

Answer 7

I suggest you ring BT and ask them.

Answer 8

contact your broadband center for help

Answer 9

Cos your neighbour keeps rerouting it to his house along with your electricity.

Answer 10

is your cable more than 10 metres long? if so, you will have to shorten it