Evolution of Business
Evolution of Businesses
There are four important areas in the process of evolving from a business into an e-business. These four stages are collectively known as the e-business cycle. There isn't a pre-defined order to the cycle. A successful e-business can start at any point. However, the first step is identifying which of the core business processes are most suitable for, or most in need of, conversion to e-business.
Customers are the key ingredients of success and the best place to start conversion to e-business is with customer relationship management.
Customers are the basis of any business and by developing a loyal customer base and by improving customer interactions and internal business processes then a loyal customer base will be developed.
To improve customer interactions and internal business processes you need to look at individual processes that contribute to the overall customer experience. These include Customer Relationship Management (CRM), Supply Chain Management (SCM) and E-commerce
E-business leverages the Internet to integrate and transform these processes into a single efficient system.
CRM
This keeps all of you business processes focussed on the customer. It is "building customer loyalty through better customer service" and it involves supporting, developing and retaining profitable customers.
The idea of customer self-service is pivotal to e-business. By analyzing past customer behaviour, an e-business is able to customize its offerings and anticipate the customer's wants and needs. By giving customers controlled access to data they need you can provide quality self-service for customers and not only manage your relationship with customer but give them ability to manage their relationship with you.
SCM
Using the Web to integrate the complex system of suppliers, partners, employees and customers will transform the way you manage your supply chain.
E-Commerce
The way cash flows through your company will also change. Each aspect of revenue and cost will be transformed. These will include online transactions to electronic billing and payment systems. E-commerce is not the same as e-business but is a subset of e-business. E-commerce can be used for E-Tailing and Marketing.
E-Tailing As a place for direct retail shopping, with its 24-hour availability, a global reach, the ability to interact and provide custom information and ordering, and multimedia prospects, the Web is rapidly becoming a multibillion dollar source of revenue for the world's businesses. Some of the better known and profitable e-commerce sites include : Amazon.com, cdNow.com, Garden.com.
Marketing The wide spread use and interactive nature of the Internet, allow companies to gather data about prospects and customers through a series of easy to use methods.
site registration
questionnaires
taking orders
The issue of whether data was being collected with the knowledge and permission of market subjects had been raised. (Microsoft referred to its policy of data collection as "profiling" and a proposed standard has been developed that allows Internet users to decide who can have what personal information.)
Growth of e-commerce
The business -to -consumer (B2C) market was estimated by International Data Corporation ("IDC") to have been $15 billion in goods and services in 1998, IDC projects that the B2B e-commerce market will grow from $35 billion in goods and services in 1998 to over $1.1 trillion by 2003.The benefits povided by e-commerce has contributed significantly to its growth. Improving both the customer and supplier realtionships as well as increasing efficiency and reducing cost. Improving Customer and Supplier Relationships
Customer and supplier relationships in a traditional business would be hindered by the time and cost required to communicate current information, locating new customers and suppliers and maintaining existing realtionships. E-business can make it easier to attract new customers and suppliers and increase Return on investment.
Increase Efficiency and Reduce Cost
This is done through the automation of business critical processes. Increasing the operational efficiency and reducing the time, cost and resources required to transact business.
Bringing your E-Business Together
The future of e-business may lie in web portals. A web portal is a site that offers an array of services under one "umbrella". These services may include e-mail, forums, search engines and shopping malls. An example of an existing portal is AOL
A portal can be implemented using E-Business. Where the site acts as a gateway to host many other application verticals. This allows for a variety of diverse services to be provided under one umbrella. Therefore both customers and suppliers alike can have eay acces to all the services they need.
2006-06-29 22:39:40
·
answer #1
·
answered by balu0066 2
·
0⤊
0⤋
Quite simply, business valuation is a process and a set of procedures used to determine what a business is worth. While this sounds easy enough, getting your business valuation done right takes preparation and thought.
2015-04-02 20:06:48
·
answer #2
·
answered by Teresa 2
·
0⤊
0⤋
Simply put, very simply put.
Volumne
Cash flow
Fixed expenses
Descretionary expenditures
Income
Net profit
2006-07-06 01:11:00
·
answer #3
·
answered by ed 7
·
0⤊
0⤋
have you ever tried looking over what is six sigma or iso-9002, check it out and all will be simple.
2006-06-29 22:38:30
·
answer #4
·
answered by darthsalvader 2
·
0⤊
0⤋