This is just an example of one of the many annoying phone calls I get every day. BTW, I'm a receptionist/customer service representative for a BBQ grill manufacturer.
Me: Thank you for calling blahblahblah. How may I help you?
customer: Hello?
Me: *pause* Thank you for calling blahblahblah. How may I help you?
customer: Um, hello?
Me: Thank you for calling blahblahblah. How may I help you?
c: Uh, I bought a grill? *silence*
Me: OoooK, how can I help you?
c: At Lowe's?
Me: *sigh* Yes, HOW.CAN.I.HELP.YOU?
c: Do you know what I'm talking about?
Me: Yes. How can I help you?
c: *laughing* Oh, YOU can help me? Oh! *chuckle chuckle laugh snort*
Me: YES!! howcanihelpyou?!?!?!?!
c: My grill is not working.
Me: OK which grill did you purchase?
c: I don't know.
Me: Did you purchase a propane gas grill, a vertical gas smoker, or a charcoal grill?
c: Uh, I don't know.
Me: *sigh* Does it use gas or charcoal?
c: Uh it has a tank on it. I guess it's gas.
2006-06-29
07:55:34
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7 answers
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asked by
Anonymous
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Business & Finance
➔ Careers & Employment
Me: What does it look like?
c: It looks like a barbecue grill! *har dee har har duh*
Me: *clearly not amused and wishing evil to occur to customer* Is it a BIG grill that you put charcoal and lighter fluid in, or is it a small grill with a gas tank attached to it?
c: Well, I wouldn't really call it smallll....... *pauses* Well, OK yeah I guess it's small.
Me: OK, so you said it's not working, right?
c: Yeah
Me: What is it doing when you try to turn it on?
c: What do you mean?
Me: WHEN.YOU.TURN.THE.KNOB.TO.TURN.IT.ON,whatdoesitdo?
c: Uh, I haven't tried that yet. I thought you just lit it with a match.
Me: *pulling hair out* Sir, you need to turn it ON so it will light.
c: OH!! *chuckle chuckle laugh snort* Well, gosh golly gee I reckon I didn't turn it on! You mean I have to turn it on before it starts?
2006-06-29
07:55:51 ·
update #1
Me: *hoping this guy has some fire insurance for his house because it's going to BLOW UP when he uses the grill* Yes, sir, you have to turn the grill on in order for it to work.
c: Uh, OK!
Me: Sir, please read the manual before you use the grill for the first time.
c: OK! *click*
My head hurts from all the hair I've pulled out today.
2006-06-29
07:56:19 ·
update #2