customer service?

Question

Am i the only one that hates working in the customer service feild? i work at a call center in the customer service feild....if i wasnt getting paid $18 an hour i would have quite when i 1st started. i hate this job, everyday i get yelled and screamed and cussed at cause of a stupid little $10.00 monthly service these people have. the only thing keeping me here is my 1yr bonus of $5,000.00 i'll get in February...if i wasnt going to be getting that free money i would have quite a long time ago. pray for me people that i have the strength to hold back on these dumb people and not go off on someone....i just needed to b**ch some before i have to get back on the phones :-) and what makes it worse we have maditory 2 hours of overtime each day this week..so thats 2 more hours of getting abused! I'm losing my mind.

Answer 1

My philosophy is either love what you do or make a lot of money doing what you hate. You my friend are doing that so hey keep your head up make that money. Make sure to save a lot of it because at some point your going to have to jump ship. You can't stay in that hell hole forever. That way you dint have to rush into the next job and you can pic something you at least like if not love. Good luck holla at me if you want to vent.

Answer 2

My story is from the customers side in observing what someone in customer service did: At one time after the Christmas Holiday madness I went to a Department store to check out their pants and shirt dept. While there a I noticed a really nice ski jacket on the rack. The price tag was missing and I really liked this particular one(there were no others like it there). At that point I had to go up to the customer service counter in order to find out what the price would be. It was relatively late so there was no one being serviced at the time that I arrived at the counter. At first I didn't think that anyone was there but all of a sudden a "can I help you" came out from behind this huge pile of returned clothes! When I reported that I wanted to buy this particular coat and would like a price for it the lady tried to figure out what to charge for it by looking in an indexed book of clothing items. Having sensed her frustration with regards to the mountain of garments that she had to work through I was about ready to tell her to forget about it, when she whipped around and blirted out " Honey this is your lucky night !" Next thing I knew she had put a price tag on it for $15.00 and told me that I could pay for it there. Man I was whistling all the way out of the store with a great deal and I wasn't even stealing it -so to speak ! I later saw the same jacket going for $335.00 somewhere else.

Answer 3

You are working in a call center, but what company do you represent. It has become clear across this nation that when an individual calls in to any call station that they never get a straight answer. I am in the financial services business and have audited customer service complaints and trust me, you may be great at what you do, but most call centers management only tells you enough to get the customer off the phone and does not allow you to immediately transfer them to a supervisor. Again, customer service has so deteriorated in the united states and those companies that operate call centers outside of the US. You are doing a job for the money. But as I have told many, how can management throw you to the wolves day in and day out. Because you are their protection. I have never failed once in calling a center on behalf of a client to talk to a supervisor to straighten out what represents a time consuming ordeal for any individual to go through. And that is trying to clear up the messes that companies make in posting to their account, taking late charges that are not necessary, etc. If the salary is worth it, stay there. But never forget that the person calling in is probably so desperate they don't know what to do.

Answer 4

I work phone customer service on the side, my day job almost, but not quite covers things. Your job, before bonuses, pays $10 an hour more than my customer service job and $5 an hour more than my day job. You don't know how lucky you are.

One of the things I do, and USUALLY, get to work okay for me is greet each call with a cheery and enthusiastic, "Hello, my name is ---, how can I help you?" It isn't always easy, but remember, this person is not the raving maniac you listened to with the previous call. Apply some energy, apply some cheeriness, apply some undeserved courtesy, and sit thinking of yourself as the greatest actor/actress on earth. When the check comes in February, go down to the trophy shop and buy yourself one engraved with "Star actress of 2006". Then see how many you can line the shelves with before you get to retire and kiss your own little theater good bye.

Answer 5

I spent 5 years working in a call center. I believe that is one of the toughest jobs around and that's why the pay is so good. I just retired but I still cringe every time the phone rings, even at home. Sometimes I thought people would call just to have someone to give a hard time to. People can be soooo ignorant and stupid. If they only knew what they sounded like they would hang their heads in shame.

Answer 6

What kind of job you think you would like.Try that and you will find a fault in it.You should enjoy what you are doing and if you dont,- enjoy after the job ,go to party hang out have some beers and loosens yourself.Professionalism is all about not being emotional on your job.A job is a job,Those clients are not yelling at you, they are yelling at the company whose services they have bought.

Answer 7

It sounds frustrating. But the customers sound frustrated, too. They need kindness and compassion, not someone who is full of rage. A happy customer will be happy despite the fees. They will be happy b/c they have been spoken to with kindness. Try not to say things like "no" or "you, you, you" all the time, for example (I'm not saying you do that; I'm just giving a couple of pointers). Talk to them the way you would like to be talked to you if called a company for service.

Just make sure that "in-it-for-the-money" attitude does not spill into your work, or it will be the employers fussing at you also, not just your customers. Aren't you glad just to have a job??

Answer 8

It seems to me that with all that you are having to put up with, the 5 Grand that you will be getting is not free after all.

Answer 9

I am a cust service mgr and can relate

Answer 10

I guess you really really want the money to go through that.