i need to send a difficult client a courteous letter firing him (financial services industry)?

Question

client is always complaining about costs, performance etc - never happy and has become a pest. need to send letter advising nicely that i will no longer service him

Answer 1

Tell him that your company strives to satisfy their clients and that you don't feel that you can meet his needs. Tell him that you will recommend a few other firms if he would like you to that you think might be able to meet his satisfaction.

Give him a date, like in two weeks that will be the last day of service. Make sure that you thank him for the business and appreciate his patronage!

Answer 2

Just make sure his bill is paid up first. At a time when the bill is paid then send the letter. Don't lie, for example don't say "it has been a pleasure serving you". Because you don't want to compromise your own integrity. You can say something like "due to excessive costs associated with your account, we can no longer provide services" it's kind of like an insurance company cutting you off after you have too many tickets or accidents. Or find something else like "we no longer can accept clients with your requirements in the landscaping industry" if he is in that business, or "we can no longer handle clients with your requirements" or "our customer service department is scaling back and we can no longer provide the level of customer service your business requires" ..... i think you should tell the person if you talk to them often. Not just send a "cold" letter. Then follow up with the letter. "I have some unfortunate news for you...our company is growing and changing and we can no longer accept your company as a client".

Answer 3

This is a difficult area. As you have a duty of care to your client they could take this further and go to the FSA and make a formal complaint about yourself, which you do not need. I would set a meeting with the client and bite the bullet, and high light the fact that you have been honest about upfront charges and on going fees. If your service to them does not suit their requirements any more, then this is when you can say that you cannot service them any more and perhaps they should seek investment advice from another source.

Answer 4

Dear Mr XXXXX
While it is our company's policy to provide the best possible service along with the highest standard attainable by our employee, we were happy in the knowledge we were achieving those aims, and as that is true for the majority of our customers, we have found there is a minority who are dissatisfied with our recognised and applauded achievements within our field of operation,
I am afraid as you appear to be a member of the minority in this case, we feel we cannot satisfy your quest for such a superior service and cost expectancy, that it is bordering on perfection, and as upwardly and esteemed as this company is we understand perfection to be beyond even mans own great achievments. We do hope you understand we cannot continue to offer our serivces to you, as we feel it is not in keeping with your overly high expectations, to whit your account has now been closed, we wish you every success in your quest for perfection, and wish you a prosperous and happy future.

Yours Sincerly________________________

Managing Director

Thank god he's gone, that pain in the ***.

Answer 5

You need something like the following paragraph.

"Thank you for your business in the past. It has become obvious to us that we can no longer serve your needs and will not be able to provide services to you in the future."

After this, you might want to suggest someone else that he can use, you should indicate the procedure for terminating his services (especially if a transfer of funds is needed). This part should be straight forward.

Do not under any circumstances indicate that his actions are the cause of this action.

Answer 6

Dear client,

Due to a restructuring program with in our company and careful consideration I regret to inform you we are unable to continue to supply you with our services. We aim to have all outstanding dealings resolved by the (date). We are sorry for the inconvenience coursed and hope this does not jeopardise a good business relationship.

Yours


That will do the trick

Answer 7

1

Answer 8

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Answer 9

I would send a letter stating that you feel you are not meeting his needs and that it would be in every-ones best interest if he found another source. Good luck, I hate when that happens.

Answer 10

Keep it professional and don't give a reason. Just say something like "Unfortunately, we no longer require your services" and maybe "Thank you for your (valued) custom". I don't understand exactly in what context you worked together but as I say, short, simple and professional should do, hopefully.