when I call to make an dr. apt. the receptionist asks me why I need the apt. When the nurse comes in she ask me why I'm here today, and then the Dr. comes in and ask the same thing. Do they ever pass on the message? Any one eles have this problem??
2006-06-28 19:59:35 · 9 answers · asked by Anonymous in Health ➔ General Health Care ➔ Other - General Health Care
everytime this happens
why do they even need to know over the phone, and why should the nurse ask if the dr. is going to ask agian,
2006-06-28 20:34:42 · update #1
everytime this happens
why do they even need to know over the phone, and why should the nurse ask if the dr. is going to ask agian,
2006-06-28 20:34:50 · update #2
everytime this happens
why do they even need to know over the phone, and why should the nurse ask if the dr. is going to ask agian,
2006-06-28 20:34:55 · update #3
everytime this happens
why do they even need to know over the phone, and why should the nurse ask if the dr. is going to ask agian,
2006-06-28 20:35:01 · update #4
There is a lot of redundancy in health care and it is a pain. On the other hand it can save lives.
Receptionist needs to know the general reason to schedule enough time, but isn't educated enough to listen to a complete list of symptoms or requests.
Nurse needs to know more detailed info to prepare proper equipment for exam and paperwork (labs and tests)
Doctor needs most detailed info to make a diagnosis.
Example:
Rec: I want to schedule a vaginal exam
Nur: I have itching and burning of Vagina
Doc: My husband admitted to an affair and has been diagnosed with gonorrhea that I may have contracted.
2006-06-28 20:06:35 · answer #1 · answered by lampoilman 5 · 1⤊ 0⤋
Hmm... a bit of a traffic jam of actions there. But it happens, they're busy, so it's understandable. Try to give them shorter instructions, and re-question them before you hang up to make sure that they've got the message. You'll be surprised to find out that most of the times people get tuned out when just listening to instructions. Ask them, and they'd be more alert.
Be polite, smile when you talk, eventhough you're on the phone, and they'll be less resistant to help you although they're all tied up.
The doctor probably asks you why you're there as a procedural thing. They really meant to ask what brought you there. Was it a sore throat, cough...
Cheers, don't get annoyed, we make mistakes sometimes, especially when we're busy.
2006-06-29 03:06:34 · answer #2 · answered by DewBreeze 1 · 0⤊ 0⤋
they have to double check. the doctor knows what you told the other people, but sometimes patients lie to everyone but their doctor because their problem is personal. also, with so many patients, it is good practice as a doctor to check and make sure so you don't have any assumptions going in to the exam. doctors are people too so they make mistakes all the time. this double checking is a good thing and you can never exercise too much caution as a doctor.
2006-06-29 03:06:29 · answer #3 · answered by jibba.jabba 5 · 0⤊ 0⤋
Sweetie, would you prefer that none of them knew why you were there?
When they cure your cancer, you won't even think about it anymore. They really DO have things to do that don't involve remembering each detail about each patient, even for a moment. But if they all ask, they will pick up anything important and, believe me, they'll pass THAT on.
2006-06-29 03:03:39 · answer #4 · answered by LazlaHollyfeld 6 · 0⤊ 0⤋
Well I guess it is one of those questions peopel just ask to make conversation adn then totally forget abput it. Maybe you could help them remember by strikig up conversations and probably get to know better beleive it makes a good deal of differnce. I know it sounds like a bribe.
2006-06-29 03:38:17 · answer #5 · answered by samydan 3 · 0⤊ 0⤋
I dont get that either. You'd think when they make the appt they would tell the doctor "hey you have an appt at this time for this problem"
My children's ped's office is really bad for that.
2006-06-29 03:02:58 · answer #6 · answered by ~ Amanda ~ 3 · 0⤊ 0⤋
Yeah that happens a lot. its retarted because when you answer the nurse she writes it down for the doctor to see.
2006-06-29 03:02:11 · answer #7 · answered by Alex 1 · 0⤊ 0⤋
No, just curious what they can tell their friends later about this and that person. Next time tell each one a different story.
2006-06-29 03:02:25 · answer #8 · answered by Anonymous · 0⤊ 0⤋
May be bcoz doc is a paediatrician and u an adult.
2006-06-29 03:03:57 · answer #9 · answered by Whatever 3 · 0⤊ 0⤋