I fought like a dog for them. They spent 3 nts at Mirage..rt air for 2 and ended up paying 200 dollars total. Plus future free tkts if they want to go back. They insist they should have gotten the 200 back also because "We went there to see Danny Gans." What more should I do?
2006-06-28 09:00:10 · 5 answers · asked by pricetravel 4 in Business & Finance ➔ Small Business
If they got round trip air with 3 nights at the mirage for only $200 they should be thrilled. If they are not grateful you need to assess if they are worth having as a customer in the future. If not dump them and move on. If my travel agent did that for me I'd send them flowers or something.
2006-06-28 09:05:50 · answer #1 · answered by Thrasher 5 · 2⤊ 0⤋
Was there a written agreement that they would be able to see Danny Gans? Was the sale contingent on that? If not, they should not have gotten ANY refund. They stayed in the hotel. They flew on the airplane.
2006-06-28 16:06:40 · answer #2 · answered by davidmi711 7 · 0⤊ 0⤋
You do not need to do anything, you have already done all that you could do. Just document the situation in your customer files,not only to CYA, but also for the next person that may need to deal with them
2006-06-28 16:03:15 · answer #3 · answered by ps2754 5 · 0⤊ 0⤋
Bussines Rules
1. The customer is always right
2. They must be punished for their arrogance
2006-06-28 16:04:23 · answer #4 · answered by Anonymous · 0⤊ 0⤋
you did real good...not your fault. Your customers should know that...With customers like that you tell them this......I will give you your money back as long as you promise that you, or any other member of your family , never come back to Vegas!
2006-06-28 16:05:29 · answer #5 · answered by JOHNSWORLD 2 · 0⤊ 0⤋