What is the biggest no-no for an on-line store to do?

Question

You enter an on-line store to view and perhaps purchase what's the biggest no-no they could have or do that would make you click out?

Answer 1

Popups all over the place.

Answer 2

1. Tons of pop-ups
2. Sloooooooow image downloads
3. Wanting you to log-in to browse.
4. A lot of "All Sales Final!" / "No Returns or Exchanges" type stuff (this always give me the impression of "We got yer money and you're never getting it back!" Very hostile.)
5. The "Add to Cart to view price" thing that Amazon (and a few others) have been doing lately, mostly with electronics. How annoying! Just list the price!!!

Answer 3

When I look at the store, I want to "feel" the product. Let me know what it costs, the specs, the shipping time, the total cost with taxes fees, etc.

When I walk into a brick and morter store, I want to pick the item up, and be able to get a feel for it.

Same thing online. Don't bury the product under layers and layers of flowery fluff.

Answer 4

As a frequent online shopper, I worry about security, but beyond that, I want details. Dimensions, fabrics, all sorts of specs to tell me the product I'm ordering is the product I want and will receive. It's my fault if it's delivered and it's not to my satisfaction. If I read the description, they have a leg to stand on when people try to return things for reasons beyond the seller's control. It helps to cover the store's tail if they have things well documented and clear.

Answer 5

Not to have an effective search engine for their products. They should be able to break down products by categories, sizes, styles, manufacturers, etc. so I can hone in on what I'm looking for without unnecessarily browsing through stuff I don't want.

Answer 6

*no longer* dickering over value is an invention of western civilization. that's, the idea that a value is mounted is truly bogus. As many human beings have talked about contained in the destiny: something is nicely worth precisely what someone is keen to pay for it. once you're keen to overpay for something in save merely because someone has written down a value, nicely, then you definately're keen to pay it ... so as that's what its nicely worth. Yeah, dickering over each and every thing is immensely time ingesting and there is plenty to be pronounced for (honest) pricing earlier hand, besides the undeniable fact that it really is *no longer* a international known. travelling contained in the middle East, i got here across myself dickering over the most mundane issues, and it mightchronic me nuts yet that's how they did company. I were given the most understand when I drove a complicated good purchase. once you're merely keen to pay what the signal says, you're patently only a vacationer... Yeah, area of coming to us of a is studying the methods of its human beings, and absolutely one element to study is how we do company. besides the undeniable fact that, you'd be stunned what percentage storekeeps are keen to dicker. Its complicated for me to assert that those center Easterners are incorrect even as they are going to probable pay lower than me IN my own us of a.

Answer 7

The biggest no no is for them to not have SSL encryption when entering credit card info.

Answer 8

Compete with themselves. By offering so many choices, the most common decision is NONE

Answer 9

Not refund. It should be the law..or..charging the customer for nothing..as did happen to me. I was charged 10 bucks for visiting a website..subscribing to it..and then telling them I already had it..and asking that they take the charge off my credit card...they charged me 10 bucks for that.

its criminal.

Answer 10

1) Pop-ups
2) No detailed product descriptions
3) No pictures
4) No return/refund policy