Whats the worst customer service experience you've had on the phone?

Question

I hate how they have those call centers in india. If you ask them a question that is not in their book they can't answer it or even understand it. What a pain in the culo!

I've been abused a lot by HSBC bank and their freaking maze of telephone numbers. Everytime you call a number they give you 3 new ones to call, and they are in the philippines or india, and they do not help at all. Never use HSBC bank.

Answer 1

I know AOL is bad, but Direct TV is bad as well. Once I thought I was late so I called to get my balance so I could be certain to pay in full. They rep. could not view my account without a supervisor. All I was trying to do was get tthe balance, not change the programming, change the address, or any other "top secret" information. I was on hold for 40 minutes two different times. Each of those times, their phone system dropped my call after being on hold. When I called back, I got a recording that said they were closed. It took me a few days to get my balance so I could pay them. I ended up taking off work early one day and I nearly went to sleep on the couch while the phone was resting on my ear while I was on hold again. The very next human that answered the phone--I told them "Under no circumstances during ths call are you to put me on hold. Do you understand?" Then when I told them I wanted my balance, the asked me to hold and I said NO, what part of "Do Not Put me on hold" did you not understand? And here we go.............

Answer 2

You just need to learn how to deal with customer service. Know which options they have before asking them, know that you can always ask to speak with a supervisor, know when to press 0 (oftentimes it will take you straight to customer service, even if the automated system doesn't tell you).

Have confidence in your voice. Be courteous yet strict at the same time. They have to see that you mean business and you can't be argued with.

If you hit a customer center in another country and you know that they have locations in the US, you can always hang up and dial again.

Answer 3

Trying to cancel AOL. There are notorious for their double talk. They constantly try to talk you out of canceling...I mean how ignorant is that?

And Sirius Satellite customer service is run by monkeys. Great programming but absolutely retarded people answering those phones over there.

People in customer service just don't care anymore.

Answer 4

LOL!!! I requested this question the day exceeded by... great minds? : ) properly, it really is what triggered that..... I actually have a really short lunch wreck, 0.5-hour to be good. And, each in view that my paintings moved places, there is in straight forward words one eating position that I actually have time to pass to in the time of my short lunch wreck and that is a Wendy's. (We moved to BFE.) I frequently deliver my lunch yet after I rush out and overlook it or purely favor something diverse... this is my in straight forward words option. i have been there approx 12-15 cases by the perfect 3 hundred and sixty 5 days and not in any respect once has an worker there stated "thanks", "have a fantastic day", yet on my own even cracked a grin. no longer in straight forward words are they no longer pleasant, they're downright rude. the strange aspect is... this is no longer in straight forward words one individual, this is each individual i have ever encountered there, including the managers. i ultimately went to their website and e-mailed a criticism the day exceeded by. Who knows if it may help. I dread going to that position. BTW... to the international... i'm no longer attempting to placed down Wendy's. The others i have been to had great shopper service. LOL. ETA: No apology needed, N. I purely had to throw that accessible b/c it became ironic. out of your profile web page and what i do study you, we've a lot in consumer-friendly this is scary.

Answer 5

AOL...they just won't quit