2006-06-27 02:36:56 · 8 answers · asked by Adebayo o 1 in Computers & Internet ➔ Hardware ➔ Desktops
this could be similar to the thing mentioned heere....have a look...
The Microsoft Certified Desktop Support Technician (MCDST) is a lower-level credential that demonstrates a technician can competently support end users and troubleshoot desktop environments running on Microsoft Windows. MCDST candidates are required to pass two core exams. Elective exams are not required. Complete course lasts 50 hours.
Course No. Subject
2261 Windows XP Operating System
2262 Applications running on Windows XP Operating System
2006-06-27 09:22:30 · answer #1 · answered by D for drunk 3 · 0⤊ 1⤋
this is the interface between the users and the IT department. they take the problem ticket and try to help resolve it either over the phone or in the field. This job can be frustrating when dealing with people. Many times the user will not understand what is really wrong and you need to fix it yesterday. It can also be a rewarding job and a stepping stone to better positions in the IT department. Everyone has to start some place. Plus it is a great job on the side for extra money supporting home users.
2006-06-27 02:45:56 · answer #2 · answered by bava 2 · 1⤊ 0⤋
Taking and resolving isues with desktop computers and peripherals.
Being able to work on a team or alone.
Customer Service (being respectfull of users and there problems)
Taking ownership for a problem till resolution or upgrade to next level support.
Following through with callbacks
Proper documentation of the work you've done to resolve the issue ( so as to speed the repair of others or identify trends and issues with hardware and software)
Showing up for work !
Hey if customers give you trouble just say " If this computer was that important to you ,you should have bought two"
2006-06-27 02:47:59 · answer #3 · answered by ? 6 · 0⤊ 0⤋
I even have an identical configuration yet from Dell and that i will inform you off the bathtub which you would be able to not fairly ($) do it. My wager is that the wonderful you are able to likely circulate with (yet do not take my words for it; do your section and seek it out) is think approximately an improve to a Pentium D sequence CPU - some thing like a Pentium D-945. that's what I did. so which you will be able to desire to truly substitute a single-middle 3.0 GHz Hyper-threaded Pentium 4 to a twin-middle Pentium D at 3.4 GHz (no HT). no ought to alter your reminiscence or the different section. I observed decent overall performance boost (for the two hundred$ I spent on the time) and a few greater fps in video games. not something radical, yet back we are speaking of upgrading what you have with in user-friendly terms one piece of hardware right here. you have spoke back your self with the FSB at 1333MHz...yours is 800Mhz so who desires to spend the money to by ability of a clean motherboard, chipset, controller just to accomodate a clean CPU??????? that's an entire new device!! or perhaps then, i might choose for the i7s CPU.
2016-12-08 13:04:05 · answer #4 · answered by holtslander 3 · 0⤊ 0⤋
Dont get confused with HELP DESK... (Above).
Desktop Support is solving all user problems,
Either with the Operating System, application or hardware.
2006-06-27 02:45:02 · answer #5 · answered by Banderes 4 · 0⤊ 0⤋
answer the phone, log the problem, filter it out or escalate if you like to a brainier engineer than yourself if you can't solve it and thats about it. Close the job down when it is resolved.
IT guys have the life of Rielly..
2006-06-27 02:41:04 · answer #6 · answered by super_star 4 · 0⤊ 0⤋
to support the desktop
2006-06-27 02:38:34 · answer #7 · answered by JeckJeck 5 · 0⤊ 0⤋
Answer the phone to employees who're having computer problems.
Then tell them to restart their computer and hang up.
2006-06-27 02:39:32 · answer #8 · answered by Iain T 3 · 0⤊ 0⤋