... and most of the time is not even my fault. How should I handle this without appearing to weak neither to rude?
2006-06-24 12:12:09 · 7 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
Be friendly to them. Really friendly. Apologize as if it were your fault, but not in a weak way - just say you're sorry, you'll fix the problem, if there's something you can offer them, do it. Take care of it, but stay above it, if you know what I mean. And in your mind, know that other people are with you, and that this person is just making a fool of themselves. If you stay cool, you win. Also, keep in mind that the rude person probably has major problems, and it's pretty pathetic that they have to take out their frustrations on someone they don't even know. And if all that fails, imagine them as the children they once were, and wonder what terrible things must have happened to them, to turn them into such mean adults.
2006-06-24 12:28:20 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I know exactly what you are going through, I am a cashier also and I get this treatment all the time. Remember it is not you, it is lower realm people using you as an opportunity to release their stress and anger. It is pretty pathetic because they know in our sort of job, we have to listen. In reality they probably cannot find anyone else to listen to them, so they prey on people with our job! What I have learned to do, is direct them to the person responsible. In your particular work setting (food service) I would probably say "let me direct you to the person who prepared your food." It only takes once for the cook to be called up there and get a piece of your medicine (after all they had been totally content all this time to sit back and watch you catch the heat that is rightfully theirs.) If you really want to come out on top, mention to the customer that you would be very upset if your food had been prepared that way. It puts you totally in the clear and makes everyone realize that it is not your fault at all. hang in there :)
2006-06-24 12:21:26 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Yeah, I used to work at a McDonalds too. There are ways to make your customers feel like a complete moron without telling them. And they'll realize you called them a moron half an hour later. Trust me, I'm in law enforcement, I do it all the time. lol
The secret is, keep your voice low but stern, and choose your words VERY wisely. You don't want them to escalate the situation out of hand and you sure as hell don't want to do that yourself.
For practice, think of a situation you've experienced before, and ask yourself how you could've handled it differently. Ask other people what you think of that strategy (not your managers, for the love of god, not your managers lol) for feedback. Hope it helps!
2006-06-24 12:20:52 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Just suck it up and be friendly for most cases. Whatever you do, don't start making excuses. Just focus on fixing the problem. If they are idiots who are inventing a problem to be jerks, then 'kill them with kindness' as my mother says--it really does work because they don't know how to respond.
2006-06-24 12:17:19 · answer #4 · answered by Miro 3 · 0⤊ 0⤋
People really can be jerks. Sorry about that.
Smile at them and say "I am really sorry that there is a problem with your meal." and then fix the problem. It doesn't matter that it isn't your fault; you work there.
Best wishes and God bless.
2006-06-24 12:16:02 · answer #5 · answered by bobhayes 4 · 0⤊ 0⤋
Apologize profusely and say that the cook's are incompetent.
2006-06-24 12:18:06 · answer #6 · answered by Kenneth 3 · 0⤊ 0⤋
bacause you are very important
2006-06-24 17:04:08 · answer #7 · answered by aiktongtan1974 2 · 0⤊ 0⤋