Need help with Problem with Chevy HHR that Chevy dealer is giving me problem with.?

Question

Creaking noise around steering column starting around 600 miles. Checked in different HHR forums and found that other HHR owners has the exact problem. The local CHevy dealer is being difficult about fixing it. Need to complain to someone higher.

Answer 1

Take it to a different Chevrolet dealer, you have a 3 year-36,000 mile warranty that works at any GM dealer; if you still have problems mention the lemon law to them or contact GM.

Answer 2

The answer regarding dealers getting paid for warranty work from the manufacturer (unclejimthebear) is absolutely correct. Having worked for Nissan Motor Corporation, USA handling warranty claims in a former life I know this first hand. But please keep one thing in mind. Dealers keep very detailed service records of your vehicle everytime you bring it in for service. These records are available to the Customer Relations Department at each of the manufacturers. So if the customer care person sees no dealer service records for your vehicle, your stock value goes down.

You as the consumer have the right to have your vehicle serviced (oil changes, brakes, radiator flushes,etc.). wherever you wish. So if you should resort to calling Chevrolet to lodge a complaint, they will likely have the troublesome dealer repair your car, but as independently owned and operated businesses they can simply tell you they no longer want your business and you'll be stuck going out of your way for warranty repairs. Another problem with not having regular service performed at the dealer is if something should break outside of the warranty period and you have not supported the dealership(s), then support from the manufacturer to get the repair covered will be slim. Just some things to consider having been on the other side. Good luck.

Answer 3

I have found that going to a different dealership and explaining your problem, including your problem with the other dealer goes a long way, especially if you ask for a contact person to register a complaint. Contrary to popular belief, dealers do get paid for warranty work, they are reimbursed by the factory for materials and labor, plus whatever deductable you may have. Most dealers want your business, so a dissatisfied customer from another dealership will be a good customer for them if they solve your problems.

Answer 4

Call customer relations and explain your concern, they will in turn put some heat under the dealers service dept. Or there could be a fix out there the dealer is not aware of yet. Believe it or not we technicians have to search out the answer to these new car problems, they just don't tell us what to do. I've spent hundreds of unpaid hours on the phone with technical assistance trying to nail down a problem with a vehicle.

Answer 5

Call the general manager at the dealership and complain to them, or call another dealer to get the work done. That should be a no hassle warranty issue. If they still won't cooperate, contact General Motors complaint dept.

Answer 6

Typically you can contact the Attorney General's office to complain, but here is a website below. Also there should a 1-800# in your warranty info that you can contact.

Answer 7

I wouldn't even bother with anyone at the dealership. I would go straight to Chevy's website.

Answer 8

you really cant complain because its not under warrenty so youll have to pay for it , but i dont think anything is broke its just crap touching in there so just spray some wd 40 up in there and it should go away, my wifes daewoo does that and th wd 40 did the trick good luck.

Answer 9

My exterior radio FM what cud bee