2006-06-22 23:18:51 · 7 answers · asked by Anonymous in Business & Finance ➔ Other - Business & Finance
I don't work for eBay, so this is just my best guess.
1) It's gotten too big, it's getting bigger, and it's an almost physically impossible job, unless they would decide to LIMIT the number of listings to what they could reasonably manage. The chance of eBay doing that is approx. 0%.
2) They rely on others to do it for them (for free) instead of hiring the (huge) staff it would require. And when you do report problems, the overworked person responding often either doesn't understand the report, blows it off (because not enough people have complained yet to make it important), or makes a snap decision based on their own interpretation of eBays' often too-vague policies. This, too, is not going to change.
3) The internet gives people (and even companies) the idea that they can "hide" behind their computer monitor where they are safe, because they don't have to face their irate customers and deal with them one-on-one. So eBay feels no overwhelming need to make any change -- it's too easy to hit that DELETE key when you get an email complaining about something you're doing wrong.
4) There's no way to make eBay take their responsibilities to their customers (both buyer and seller) seriously, because they know that they basically have no competition. A little bit of stiff competition, and you'd see eBay's self-monitoring get a MAJOR overhaul. This is what I'm waiting for !
2006-06-25 04:12:51 · answer #1 · answered by ms_bizwiz 2 · 2⤊ 0⤋
eBay don't police their site at all.
They rely on it's members reporting any illegal / disallowed items which they then investigate.
Unfortunately this is a useless system. As a seller, I have had items removed for the silliest reasons (I once listed an old cut throat razor only to have the listing removed as buyers may think 'cut throat' is a suggested use for the item!!!)
This system is open to abuse as the decision makers who remove listings are not the most thorough as they can only devote a few minutes per report due to numbers.
The customer service is total bum also. But at the end of the day, where else could I get 10 days advertising to 10 million people for 50p? You take the rough with the smooth!
2006-06-22 23:30:42 · answer #2 · answered by The Wandering Blade 4 · 0⤊ 0⤋
Because it costs money, which they are too stingy to dish out.
They're having so many discounted or promotional listing days, it's getting ridiculous.
You can report listings yourself, however, it's quite a long-winded process, when they may not even look at the complaint in time, before the listing ends.
The worst if the sellers from China, with 1p starts and £35 postage, selling fakes. However, their listings never seem to get pulled despite numerous reports.
Many have requested there to be a report option on the listing, however, ebay have denied this as it'd be too much work for them.
2006-06-23 03:01:26 · answer #3 · answered by Crystal 3 · 0⤊ 0⤋
who know stop ask yahoo ansswer and email e-bay am owne doing this 2 get 2 more poins thank u
2006-06-22 23:23:48 · answer #4 · answered by eire 2 · 0⤊ 0⤋
because they are there to make money only tip i can give you is to use paypal for everything if they don't accept it then don't buy anything from them. at least you will have a good chance of getting your money back.
2006-06-22 23:23:23 · answer #5 · answered by ptdemon 3 · 0⤊ 0⤋
Well - First thing is money - more people looking/ better programs cost money.
second - they want more listings
third - is someone rips you off - it doesnt really cost them.
2006-06-22 23:49:31 · answer #6 · answered by want_to_explore_life 3 · 0⤊ 0⤋
Because that might cost them a few more pennies, god forbid.
2006-06-22 23:22:23 · answer #7 · answered by Bill S 6 · 0⤊ 0⤋