2006-06-22 14:49:09 · 2 answers · asked by itblindness 1 in Computers & Internet ➔ Internet
I think there may be lots of different interpretations of the terms, but at my workplace:
Tech Support was for the hardware and general software help.
System Support was for specific application software help.
2006-06-22 15:02:20 · answer #1 · answered by fredshelp 5 · 0⤊ 0⤋
As far as i think, not really sure if true !
Technical support: is the term given to the help provided for any specified technical matter like installing and configuring a computer, a tv, a microwave etc.
where as systems support is when help is provided for installation and maintenance of systems. like a credit card validation system, a prescription ordering system... etc. These systems are nothing but softwares that are manufactured by some companies.
Example: Company A uses a prescription ordering system manufactured by Company B. So, if A doesn't know how to operate that system, they call B for system support. !
*don't know if it makes sense *
2006-06-22 16:00:59 · answer #2 · answered by Anonymous · 0⤊ 0⤋