The Company Policy says that if you return the video 8 or more days LATE, they will bill your credit card for the full cost of the video minus the rental fee you paid. You can return the video within 30 days to get an in-store credit (not a refund) for the amount charged to you but you have to pay another restocking fee because it was LATE. They also add a little tidbit that local store policy may vary. Well I turned my videos in 7 days late and I got charged for their full cost because they go by a 7 day rule at my local Blockbuster instead of the 8 day company policy. This is not posted anywhere nor did they tell me. What do you think about this and what should be done??
2006-06-19 08:55:10 · 6 answers · asked by Anonymous in Society & Culture ➔ Other - Society & Culture
It is a rip off. Their "no late fee" is just an advertising ploy. You still get charged a late fee...they just changed the name of the fee to a restocking fee so they can't get into legal trouble and yet can still collect the money. I honestly don't think there is a thing you can do about it. We got caught in it too right after they first televised the "no late fee" campaign.
2006-06-19 09:01:26 · answer #1 · answered by ilse72 7 · 5⤊ 1⤋
if you havent signed them anything to confirm they can do this then they up the creek write to their compliance dept of head office TELLING them you want a full refund back on your card within 7 days or further action will be taken you also want an assurance this will not be done again, if this has caused you any charges they are liable to pay them also. If on the other hand you signed a contract and their small print says they will do this its tough i'm afraid
2006-06-19 09:01:10 · answer #2 · answered by T 3 · 0⤊ 0⤋
Normally if you call the store manager and explain you didn't realize this (their 7 day policy) (in a calm manner) you will be able to get the fees lifted. I think that if this is your first time, they should be understanding. But, you have to be sure to talk to the manager (not some underling with on a power trip)... Good luck!
2006-06-19 08:59:31 · answer #3 · answered by MissSubversive 3 · 0⤊ 0⤋
Do like the 1st poster stated and talk with a manger.
I suggest trying netflix. You pay one set price per month. No late fees
www.netflix.com
I hope this helps.
2006-06-19 09:02:55 · answer #4 · answered by smcneil40 3 · 0⤊ 0⤋
No, but saying you were doing the boss's wife is pretty legit.
2016-03-26 21:51:45 · answer #5 · answered by Anonymous · 0⤊ 0⤋
wow i did not knew about this! Blockbuster sucks they just need all your money.
2006-06-19 09:03:47 · answer #6 · answered by browneyes 2 · 0⤊ 0⤋