After I shifted DSL from dial-up, why don't my FTP clients work anymore?

Question

I can no longer get AceFTP nor Dreamweaver to log in to my webhost to update my website. Does this have anything to do with the fact that I recently replaced my dial-up access with DSL broadband? Is there a workaround? I'm on XP.

I can no longer get AceFTP nor Dreamweaver to log in to my webhost to update my website. Does this have anything to do with the fact that I recently replaced my dial-up access with DSL broadband? Is there a workaround? I'm on XP.

In response to the first answerer: that's a valid point actually. But, no, it's not a case of forgetting which account does what. I've been a webmaster for a long time, just not good with hardware and network stuff. Thanks for bringing it up.

Dear RyanC, thanks for your very helpful contribution. It describes my situation pretty accurately, and gives a lot of great advice.

Unfortunately my ISP is claiming that I shouldn't be having any problems with FTP. They're even claiming it's not really their problem. They gave me DSL, and that's that.

Well, I'm going to have to investigate the matter further. Thanks again for your input. I shan't close the question yet, because someone else might have more input. Cheers

Answer 1

You need to contact your DSL provider and ask if they can open the port for FTP for you. Telnet, FTP, HTTP, etc have all default ports they use. When activating a DSL line most providers keep most of the others closed until the customer asks for it while they open the most likely ones like port 80 for internet and AIM/Y!M, MSN. Recently I couldn't connect to an SMTP server for a website I get hosted and Y! DSL had to open the port for me for SMTP(i think it was port 3306) and I had to restart my DSL router.

Try that...

Here are another tips

from DOS command prompt "ping [ip address]" to see if the ip address you are FTPing to is at least alive or accessible. Ping goes through a different port so being able to ping the ftp server doesn't mean you can still FTP into it. For ftp the port for that needs to be open.

Also...what error are you getting when you attempt? If it's request timed out - likely the port is blocked for ftp.

Answer 2

Hmmm... this may sound kind of silly but... I don't suppose that your web host was also your dial up service provider, and when you canceled your dial up service the web hosting went with it?