What is the best way to move up in an organization?

Question

I am currently a customer sevice rep for a telephone company, but I am so tired of being on the phones. Everyone seems to be moving up except me. I have tons of customer service experience and I contribute a lot of valuable information to my peers as well as my superiors. I am in school for business management; however, there are plenty of people who are moving up without degrees! WTF!

Answer 1

I know this is a long response, but I think it will be well worth investing your time and going through these links I have created for you:

Sounds to me like there could be a few things going on here.
You may be TOO helpful to your peers. If you are helping them succeed, too much, you could be helping them pass right by you. Save the best stuff for yourself and use that as an ace up your sleeve for problem solving and handling situations that arise in your department.

Ok, there are several tricks to know and things to learn about people and office politics that you have to have in your career arsenal to get ahead. Why? Because everyone else is trying to get ahead just the same way you are.

Succesful business people use these tools in there everyday life.

How to Win Friends & Influence People:
http://en.wikipedia.org/wiki/How_to_Win_Friends_and_Influence_People

How to make people like you in 90 seconds or less:
http://www.amazon.com/gp/product/076111940X/002-2504591-7619261?v=glance&n=283155

http://bottomlinesecrets.com/blpnet/article.html?article_id=27109

http://www.teachfirst.org.uk/events/learning_to_lead/how_to_make_friends

Surviving Office Politics / Getting ahead in the office:

http://wlb.monster.com/articles/officepolitics/

http://www.managementhelp.org/intrpsnl/off_pltc.htm

http://www.jobcircle.com/career/coach/jf_2003_04.html

http://www.gather.com/viewArticle.jsp?articleId=281474976737487

http://www.lifescript.com/channels/healthy_living/life_tips/the_politics_of_the_office.asp

http://careerplanning.about.com/od/workplacesurvival/a/politics.htm

http://www.careerknowhow.com/advancement/office-politics.htm

http://www.womensmedia.com/new/Reardon-office-politics.shtml

Some people are blessed with the ability to quickly make friends and terrific impressions, and move up the company ladder quickly. For the rest of us, this information will help point you in the direction to achieve the success and happiness you desire.

Best wishes,

Blewz4u

Answer 2

Customer service translates across the board. Where would you like to work? Whatever you're interested in or have a passion for, apply to the Human Resources Director for that company. Your customer service experience could also be useful in human resources. If you're interested in music, check out local companies for record labels, radio stations (just don't get into selling radio ads -- drag), and you'll be able to parlay your experience and interests into a winning combination and move up in the company. As for the people you know who are moving up without degrees, I take it they're not willing to share their knowledge and probably got the job because they "knew somebody" on the inside. Don't worry about it. You have to play the hand you're dealt and it will be a winner!

Answer 3

I think u r definately qualified for an upgrade for the career, in terms of paper qualification & contributions, based on wat u said...

so, u need to think what have gone wrong? mayb u should b more sociable?? a leader is alwiz a team player, who can mix around with her superiors and coworkers. Find a good time to discuss with ur superiors, ask him what can u further improve urself in order to perform ur task better. From there, u can learn up ur mistakes (if there is, since most of the time v think that v r right). This can indirectly show to ur superior that u care for ur career and she'll upgrade u soon when the right time comes.

Answer 4

What's the point in opening up the store if you give the goods away. Don't help out your peers as much. Be nice, refer them to their supervisor. Make yourself shine to management. CC your boss when you are helping or providing information to others...

Take on more work and responsiblilities. Prove to your boss that you are above the job you are in and need more challenge. In one job, I kept asking for more and maintaining everything and they promoted me because no matter what they gave me, I still kept up all my work and the additional work. If you are appreciated, you should be promoted within a year. If not, find another job.

Answer 5

Just talk to your supervisor or boss directly the reasons why you can't be promoted as your peers acquired. If not, get ready for resignation.

Answer 6

sleep with the bossman...

j/k

networking is the best... get to know the people in charge...

if that doesn't work change jobs... i find each time i leave a company my next job is better paid and higher up.