hey guys, please help me. this is what happened.
about 2 weeks ago i installed msn, then in a week my antivirus needed reinstalling, so i reinstalled it with another antivirus. (i had been on msn that day before i reinstalled the virus) itslike msn was connected to that antivirus cause the minute i reinstalled it it stopped working. when its on the loading screen it says troubleshoot the problem so i press it and it says something is wrong with my key ports. this is what it says:
"failed to connect to service. This could be due to improper proxy or firewall settings..."
i dont understand waht to do, when i click the repair button it doesnt change.
PLEASE PLEASE PLEASE CAN U HELP ME!!! please tell me what i need to do to fix the problem and also i aint that good at computers so dont use that technical language that i cant understand lol.
thanks again
2006-06-17 23:13:33 · 3 answers · asked by Nick 3 in Computers & Internet ➔ Internet
thank you very much for the tips but i my antivirus program is AVG and i dont know where i cna find the firewall setting can some1 please tell me where i look open the AVG program for the firewall setting i cant c em
2006-06-17 23:33:06 · update #1
It seems like some internet worm is creating problems. I recommend you to go for internet security programs rather than antivirus. Click on the links provided below to download two softwares named "zonealarm" and "AVG antivirus". Once you have downloaded these softwares, disconnect from internet. remove the existing versions of antivirus and msn installed on your pc from "Add or remove programs" in control panel. After that install Zonealarm and AVG and then connnect to internet and then download MSN from http://messenger.msn.com/
2006-06-17 23:26:23 · answer #1 · answered by Akash Jain 4 · 0⤊ 1⤋
It sounds like your antivirus program if blocking messenger from connecting. Not sure how to fix that without actually sitting down and tinkering with it.
2006-06-17 23:28:36 · answer #2 · answered by DL 6 · 0⤊ 0⤋
you anitvirus program may be blocking the msn from connecting, there should be a details list of blocked programs on you antivirus program, see if you can find one on it, have to look at everything on the list though, make sure you have the right program to unblock, wouldn't want to unblock an unsafe program, you should be able to change it if it is being blocked
2006-06-17 23:26:41 · answer #3 · answered by greenice13 1 · 0⤊ 0⤋