you ring them do buy something and you get put through within 2 rings to someone who can understand you perfectley then when you are reporting a problem you have to hold 45 mins and get put through to an indian call centre where they don't understand you and you don't understand them arrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
2006-06-14 23:25:48 · 17 answers · asked by Anonymous in Business & Finance ➔ Corporations
because reeling in new customers is most important. They already have your custom.
2006-06-15 01:41:32 · answer #1 · answered by Master Mevans 4 · 14⤊ 3⤋
outsourcing to India is just a cheap option for the big companies - if it annoys you too much to punch through all the numbers and then wait for 45 minutes just to face even more frustration, try not punching any numbers when you get a menu option. they are programmed to put you through to an operator straightaway because it is assumed you don't have a touch tone phone. in my experience they are usually better than the customer care agents you get when you go through the normal route. it mightn't be a direct answer to your question but I hope it is helpful anyway.
2006-06-15 06:34:54 · answer #2 · answered by hannjen 2 · 0⤊ 0⤋
Its called outsourcing. Many company outsource their call centers to overseas areas (India is a favorite of many). They do this is because it is MUCH cheaper to maintain the call center. Believe it or not some companies outsource their "regular" customers to overseas operators, but, keep their "VIP" client's calls in the U.S.
Why do they do it? Simply because it's MUCH cheaper as I said, and they can get away with it. If they don't lose profits (your business) they are not going to change it since its their goal the maximize their profits.
2006-06-15 06:32:23 · answer #3 · answered by Steve C 2 · 0⤊ 0⤋
to make you irritated and then give up, then you don't report your problem. Also, notice that the numbers with which you buy things from are either free or at a fixed amount, say 20p. But the ones where you have a problem are £1.50 per minute....
scandal.
2006-06-15 06:31:49 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Because just like any other big business, phone companies are not about customer service (although they swear they are) they are about making money. Bottom line. They could give a star-spangled crap about providing a real service. But as long as they're taking our money, it "yes ma'am, no ma'am, yes sir, right away sir!"
2006-06-15 06:32:43 · answer #5 · answered by Anonymous · 0⤊ 0⤋
it is annoying but it driven by commercialism,they are in business to make money so they do not want you to be misunderstood at all,when you are complaining it means you already are a customer and ecconomics say it is cheaper to run call centres abroad,im afraid
mike
2006-06-15 06:42:03 · answer #6 · answered by listener06y 3 · 0⤊ 0⤋
Avoid companies that employ Peter sellers!
2006-06-15 06:40:38 · answer #7 · answered by Steps 1 · 0⤊ 0⤋
Because ( i work for one in sales) if you are giving them your money they want to take it off you as soon as possible and want to look really efficient, however if you are already a customer then they have your money already and you move down the priority scale! its a horrible world in business!
2006-06-15 06:32:51 · answer #8 · answered by John E The Kid! 1 · 0⤊ 0⤋
why do you have a picture of a baby instead of you? why would you want people to see your kid like this, representing you? just really curious.
i agree with the phone thing by the way
2006-06-15 06:31:47 · answer #9 · answered by smart_babe 3 · 0⤊ 0⤋
Because they can, recomend that if you can next time go to the company and speak to them in person.
2006-06-15 08:06:35 · answer #10 · answered by Anonymous · 0⤊ 0⤋
Pretty simple psychology - they want you to get fed up and give up on complaining!
2006-06-15 06:30:34 · answer #11 · answered by Anonymous · 0⤊ 0⤋