Technician replaced motherboard on 2 month old computer. It still loops on startup.Help!?

Question

He now wants to do a pre installed recovery procedure on the hard drive.Will this remedy the problem? He tried to recover stored data but says he can't.If recovery doesn't work he wants to order a new hard drive. Opinions?

Answer 1

If your Hard Drive Don't let you boot properly, why ask your technician to boot it using a boot Disk

You can ask someone to make a boot disk with Dos6.22 with the following files in it
Hymem.sys
command.com
format.exe
fdisk.com
autoexec.bat
config.sys

Or else you can boot the computer usinga boot CD

This will tell two things
By trying this, If the computer boots properly, you can check the files in your hard drive by typing c:\ and Dir

If you cant read the Drive ask him to check the Bios setup to see if the Drive is properly mounted in the bios.

If you were not able to boot Either from a CD or a Diskett, then somthing wrong with the motherboard he just installed

Good luck

Answer 2

At what point does it loop? Do you see an error message? Does it happen before or after you see the Windows XP logo?

It might just be a corrupt installation of Windows, especially if the problem occurs after you see the logo. Replacing the motherboard was probably a bad idea, and the tech likely did it to price gouge you a little.

Add more info about what you're seeing and why the tech thought the motherboard was the problem to begin with. Don't just give in to buying new items you don't need.

Answer 3

I agree with fnkycolmedina.... If the computer ever made it to the windows logo, there's a good chance it's a corrupt installation of windows xp and not a bad motherboard. If it turns out to be hard-drive or OS related, you should complain about the cost of the not-needed motherboard. Also, if it is just the OS, you should be able to recover most important files.

Answer 4

Go the setup - probably the Del. key when the computer is booting up.

then go to "Autodetect hard drives".

Check whether the Primary and Secondard are connected.
Normally - HDD is primary
if there is no second physical HDD then the CD/DVD rom is generally connected as secondary.

If possible - put the HDD on one primary cable
and the CD/DVD on the other secondary cable