Outsourcing: does any one have any experience with outsourcing functions, like Accounting, etc?

Question

A business owner who has approximately 120 full-time employees is considering outsourcing (to India) as a means to reduce expenses. My questions are:

1> What departments are excellent candidates for outsourcing?
2> What kind of expense savings should be expected (%)?
3> What departments are not excellent candidates for outsourcing?

Any additional comments that could provide practical insight into this area would be greatly appreciated.

Answer 1

1 - Best candidates are help desks.
2 - Minor savings unless you have a very seasonal activity
3 - Special projects departments like research and developpment

Answer 2

1) Customer Service, Software Development, IT
2) Forget about savings. If you don't outsource your company will die in less than a decade.
3) Human Resources (Unless your Company recruits employees without meetings in person)

Accounting is not a good Department to outsource to India because the Laws are not the same.

However, you can outsource your entire Accounting Department to a Small Accounting Firm based in the United States of America.

If you ship a lot of stuff to Canada, United States of America or Mexico I may be able to help you with your Logistics Department.

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Answer 3

Check the list of companies in http://list.helpmeoutsource.com
this will give you an idea of many fields in which you can outsource
Easy wins
Software and web design
BPO (call centers)
Data Entry