what is the inbound & out bound call center?
2006-06-14 08:25:40 · 4 answers · asked by Dukemas 1 in Business & Finance ➔ Other - Business & Finance
In bound call center is taking calls and outbound call center is making calls. Customer service is probably the most stressful job out there. I'm working right now and I'll tell you, I take an average of 90 calls a day from life insurance policy holders complaining about their policy. The definition of customer service is helping the customer out as much as possible and answering any questions they have using all of your resources, common sense and honesty.
2006-06-14 08:28:10 · answer #1 · answered by kisme86 3 · 0⤊ 1⤋
customer service sole purpose is to address questions and complaints, mainly complaints, that customers have with the business's product or service. inbound call centers are the hub of customer serviec as they are the frontline in receiving and addressing customer concerns and complaints while also trying to solve them. the outbound portion of customer service is generally resigned for those problems that the customer service reps were unable to fix or attend to and need the advice of someone more qualified to address it. Usualy things like tech support or consulative solutions are used for outbound facilities.
2006-06-14 08:33:38 · answer #2 · answered by Thank You..Come Again 2 · 0⤊ 0⤋
Customer Service do not differentiate based on Inboun or Outbound. However, SLAs may be different for Internal Customer and External Customer.
2006-06-14 08:32:28 · answer #3 · answered by Raj 2 · 0⤊ 0⤋
Customer service is when someone actually answers you question correctly and really does something for you.
2006-06-14 08:30:03 · answer #4 · answered by Bobby! 3 · 0⤊ 0⤋