I use a Time Warner DVR. It's been on the fritz off and on lately. I rebooted it so that it will record and replay correctly, but it still won't pause/rewind live tv. Does anyone else's do this? Do you know if there's a way I can fix this or will I have to contact Time Warner?
2006-06-14 02:30:24 · 9 answers · asked by KB OH 2 in Consumer Electronics ➔ TiVO & DVRs
I have the same service. When this started happening to me I tried the same things and called customer service. They told me to do the same thing to 'reboot' the unit. It started to get worse and then it ERASED all my saved programs. Then it continued to act weird and not record things until finally the hard drive failed. I think what is happening to your unit is the beginnings of HDD failure and you may want to watch/record to VHS/DVDR things you don't want to lose. Then take the unit back to TWC and they should replace it, like they replaced mine.
2006-06-14 02:39:59 · answer #1 · answered by itspaulyall 2 · 1⤊ 1⤋
These DVR units use a hard drive inside to hold the recorded programs. Just like on a PC, these hard drives can stop working or work intermittently. I have had two of these boxes fail in three years from Brighthouse. This is a pain because you do lose all of the recorded programs when this happens. Each time this happened I took it in to Brighthouse and they replaced it with another, refurbished unit.
You need to call the cable company that you rent it from and they will replace it. This should be no charge since it is a rented box.
Don't try to change the drive yourself since it is a rented box and owned by the cable company. If it was a Tivo or other box that you own, then you can find instructions on the internet on how to replace the drive.
2006-06-14 04:16:19 · answer #2 · answered by Netguru 1 · 0⤊ 0⤋
is it full of previous recordings? delete any that might be taking up the recording space. change the remote batteries. since you've already rebooted, if those don't work, call Time Warner. They may have a website with a help section.
2006-06-14 04:55:10 · answer #3 · answered by never.say.never 2 · 0⤊ 0⤋
i've changed boxes 3 times already. my current issue is it records or acts like it did then unavailable when try to watch it. also my service including modem has turned off totally for hour or 2 at a time when it got to be 80's temps. inside was air conditioner so it must a line thing . very annoying. time warner has been nice about changing it but what a hassle
2006-06-14 04:05:36 · answer #4 · answered by j_ardinger 5 · 1⤊ 0⤋
Contact time warner. Honestly I had this same problem n they just replaced the unit no big unless its a location issue.
2006-06-14 02:46:03 · answer #5 · answered by Lynda Lou 2 · 0⤊ 0⤋
we have TiVo and it requires a phone connection to update and maintain and upgrade the memory i would call ur cable company and see if thats the problem
2006-06-14 09:34:12 · answer #6 · answered by KRAZYKOOLKATZ05 4 · 0⤊ 0⤋
CHANGE THE BATTERY'S IN THE CLICKER. THAT'S WHAT I DID. IF THAT DONT WORKE PUT IT UNDER YOU'R CAR. AND RUN IT OVER. OR CALL THEM LAZZY AZZES AT BRIGHT HOUSE, TIME WANER SAME COMP AND TELL THEM TO REPLACE YOU'R BOX
2006-06-14 03:40:38 · answer #7 · answered by msblot56 1 · 0⤊ 0⤋
your probably having technical problems and should call your service provider so that they can help you or issue you new equipment
2006-06-14 02:58:47 · answer #8 · answered by Anonymous · 0⤊ 0⤋
It is broken.
2006-06-14 03:28:37 · answer #9 · answered by blondfish1 2 · 0⤊ 0⤋