It had soldered tubing, burn marks, and the whole bottom back panel was missing. At its coldest setting it is at 62 degrees. I didn't really look at the back at first, just plugged it in, because it was supposed to be new. I called Sears and told them I wanted them to take it and bring another one, because I didn't want to pay for a serviced fridge, brand new out of the box. After setting up a delivery time, I discovered the burn marks, etc, which concerns me, in case they try to claim that I did it and voided my warranty. Makes no sense, of course, to do that to a newly-bought appliance, but you never know. I wondered if anybody else has had a similar experience. I live in the Dallas, TX area.
2006-06-14 01:07:06 · 12 answers · asked by Anonymous in Home & Garden ➔ Maintenance & Repairs
After a bit of going back and forth with Customer Service, most of which was pretty unproductive, I got excellent service from the manager of the Sears delivery warehouse. He sent a brand new refrigerator the next morning, sent me a partial refund check for all the trouble we'd had, and made up for all the unresponsive Customer Service people. It's people like him who will keep customers from going elsewhere, which is what I was about to do.
The original refrigerator did come in a new box, but when they brought the working one, they removed the box and let me inspect it before bringing it in.
2006-06-26 04:15:14 · update #1
No, I bought a Sears fridge too but I'm not in Texas. Take some photos just in case, and record the serial number. If Sears gives you any trouble contact the Dallas office of the Texas Attorney General's Consumer Protection Division at 214-969-5310.
2006-06-14 01:15:34 · answer #1 · answered by AnOrdinaryGuy 5 · 0⤊ 0⤋
I got a fridge brand new one from Sears once. They hired a delivery service that put it on its side for delivery. I thought that odd.
Plugged it in and it rattled. The service technician said there were loose bolts in the ...can't remember the part name the one that cools and replaced it. I was a little disappointed I didn't want a huge repair on my new fridge. I mean you buy them they should be new. Your paying for the new price if you wanted used you would have gone to the scratch and dented place.
2006-06-25 04:33:39 · answer #2 · answered by sweetpea 3 · 0⤊ 0⤋
What you got was a product that had been previously sold to another customer, & returned because it had quit working. Sears puts these back on the floor after repairing them, but is required to Tag & sell these as refurbished merchandise.
Sounds like this one didn't get fixed properly. from what you're describing, it had a serious problem in the cooling system, maybe a compressor changed out.
2006-06-14 02:16:54 · answer #3 · answered by applpro 4 · 0⤊ 0⤋
I once had a new furnace installed from Sears and all the panels were damaged. The only way I could get them to replace them was to stop payment. That did the trick. That is the law in this state if you can't get any other satisfaction. MO.
2006-06-23 16:48:44 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Nothing quite like that, but most major retaillers will make good.
Did you buy it on a credit card? That's the best way, they will usually provide consumer protection. Call them and challenge the issue right away. Simply say the fridge doesn't work properly, and explain that it was deliverd and not easily returned.
Credit cards are pretty good.
I suspect you got a bad criminal working in your distribution center. Hopefully you can get him fired.
2006-06-14 01:13:11 · answer #5 · answered by Iridium190 5 · 0⤊ 0⤋
sounds like you need to call customer service and get a refund.....
that sounds like a mix -up and why wasn't the fridge in a box or why didn't they ask you if it was right before they left?
2006-06-21 09:56:43 · answer #6 · answered by Linnie 5 · 0⤊ 0⤋
No that I think has never happened to me but it did amuse me a little to read you entire question. I live in S. Oklahoma so I think I know what you mean. Im sorry that you went through that Remember EVERY ONE HAS A BOSS. If you want start from the top. Good Luck and thanks
2006-06-14 03:46:48 · answer #7 · answered by tqpinklady 3 · 0⤊ 0⤋
i bought a new fridge once and picked up myself and got ot home andtook it outof box it had a huge dent in it and they,home depot accused me ofdoing it but I told them i had not damaged it and the finallygae me another but didnt care anything about 2 trips i made to their store or gasmoneyit took or time and labor of loading and unloading thei junk
2006-06-14 02:01:01 · answer #8 · answered by good guy 4 · 0⤊ 0⤋
One day you will laugh about this, but take heart. No other company in the world will handle your complaint like Sears. Satisfaction Guaranteed.
No matter whose fault, they will back it up.
2006-06-25 10:11:50 · answer #9 · answered by Doylesee 2 · 0⤊ 0⤋
I've had similar experiences with other products but not not with the refrigerator. They'll probably replace it if you explain the situation to them and promptly demand a new one.
2006-06-25 07:56:09 · answer #10 · answered by edmonrj 2 · 0⤊ 0⤋