AOL has charged us for 6 months after cancellation, and I cannot find a way to contact them!?

Question

Back in August my stepdaughters signed up with aol dialup service, and called them twenty days before their time was up (some time in November), spending more than an hour on the phone with a guy in India who assured them that it was cancelled, and that they still had three free weeks, whereupon the girls told him they had decided to change to NetZero, so that would not be interesting.

After recently going through the bankrecords ( I was out of the country for a while...), AOL has continued to charge them almost forty dollars every month. I think they should reimburse that, however, I have tried them on the phone, and twice been "holding" for over 25-30 minutes before hanging up, being told that it would be better to get on the internet and chat with a live person there.

The trouble is, that it seems I cannot chat with anybodey without an AOL screenname, and my stepdaughters don't remember that, because they used one of AOL's silly pre-made-up names.

Good ideas appreciated!

Answer 1

If you have a credit card that is being automatically charged each month, contact the credit card company and tell them you had discontinued this service but are still being billed for it. Instruct the credit card company to not accept any further charges from aol and not to pay them anything. Believe me, aol will not provide service if they aren't getting paid.

In the meantime, keep trying to contact aol and keep a record of all your attempts to contact them. Try contacting them here: http://notify.aol.com/ui_front/jsp/notify_ask.jsp

Answer 2

To get an access phone number to sign on to the AOL® service: 1-888-265-8005

To get help with your AOL® account, connection or other technical issues: 1-800-827-6364

To get customer and technical support en español: 1-866-885-5117

Billing questions (toll-free): 1-888-265-8003

Customer support en español(toll-free): 1-866-885-5117

AOL® TTY service for deaf or hard-of-hearing members: 1-800-759-3323 (to use this service, you must have a TTY device).

Answer 3

all you have to do is look on your bill.I called aand told them I was suppose to have a free trial and they ttook it off my bill. Tell them you do not know the screename and they can look it up according tto yourr phone number.go on line to aol.com.It should not matter what part of the worrrld sshe chatted with. Good Luck!

Answer 4

my sister had the same problem for a year after she cancled. she had a heck of a time but finally got it off her credit card.