I was sent a credit app. from First Premier Bank with 2 phone # to call 1 in English 1 in Spanish?

Question

After 25 min. on the English line I tried the Spanish line in 3 rings a woman came on speaking Spanish I informed her I speak only English She then started speaking in English to me but said she would have to speak to her supper. he said the cpu screens are in Spanish and to call back on the English line I Told him about the 25 min. wait and he said he could not Process the app unless I spoke to her in Spanish In America I told him this is discrimination I am being forced to speak Spanish In my Country were the National Language is English.
I called the English # back was on hold for over 45 min.
And called the Spanish line 5 times the average pick up was 3-4 rings. Why Should a bank in America be allowed to discriminate. Is this another one of this Co. that cater to the illegal immigrants or to just Mexican immigrants.
Here I am a disabled Vet and I am being Discriminated like this. What can be done about this Bank.
They get our tax breaks
boycott First Premier Bank

Answer 1

I work for a bank that offers services in both English and Spanish, as well as many asian languages. The agents in our non-speaking areas can service customers in both the language offered as well as english.

If you had called the bank where I work, and there was a 45 minute wait on the english line and there were agents that didn't have as much of a wait time in, say, the spanish line, you would have automatically been transferred to that operator.

I think the bank that gave you that treatment has already answered your question, they don't want your business because they haven't planned well. Think about they can't even get opening your new account right, imagine how much they will mess it up if you get it open.

Answer 2

First of all, the national language is NOT english. English is the common language.

Second of all, if you don't speak Spanish, WHY did you call the Spanish line?! Is it because you lack patience. The spanish line is for spanish speaking customers not english. It is not discrimination.

Thirdly, not all illegal immigrants are Mexican. *yawn*

There is nothing to be done about the bank. It is unfortunate that the bilingual rep's supervisor did not permit her to continue assisting you in english however that line is for spanish speaking customers so it is counterproductive to have a line dedicated to one language yet assist people on that line in another.

Any bank that has you waiting 45mintues to speak with a rep is probably not a bank you want to do business with. I can just imagine the process of filing a dispute w/ your cc.

Answer 3

I don't understand this myself. I can't believe you had enough time on your hands to contact this bank. I think if the bank of america is located in the US. Then the first priority should be given to those that speak english. they should have more lines available for english. screw the spanish. I like and have many spanish friends. but you have come to my country and damn it speak my language. not the other way around.