what is customer care manager responsibility?

Answer 1

The people think that the responsability of a customer care manager is to manage order entry or field customer complaints. Instead, a Customer Care Manager must be multi-talented and he/she will be accountable for the Customer Care team. This role has three primary responsibilities.
* The first primary responsibility is to provide support to
customers who either call the Customer Care Center or submit issues and emails to Customer Care.
* The second responsibility is to manage the data imports between the customers and the company he works for.
* The third responsibility is to act as Team Leader for the Customer Care team.

Some of the skills requiered are:
* Management experience
* Leadership and administrative skills
* Budgeting, organization and planning skills
* Interpersonal skills which maintain professional relationships with external and internal customers
* Written and verbal communications skills
* Good negotiation techniques, sound decision making and analytical skills

Answer 2

Answering continuous calls concerning the company, in a call center setting depending on the company anywhere between 60-200 calls per day, being patient, and knowing how to be nice NO MATTER WHAT, knowing how to empathize, and say "thank you" & " I apologize" for everything.