Have you bought a cell phone recently??

Question

Was it a good or bad experiance, please explain why?? I'm trying to better myself at selling phones. advise would also be helpful..

Answer 1

yes, late last year. i bought Nokia 6630

Answer 2

I work in customer service myself and have recently bought a cell phone. It was a great experience but it is alot of information to swallow at once. The best thing to do is know the product and plans front and back. Also, profile people. You can almost tell the kind of lifestyle people lead by the things they wear. You can then offer them things that will support their lifestyle. If they look young and in college, you might want to offer them the free phone with the cheapest plan. Also, people judge you from about the 1st 5 min. that they see you so it is essential that you look professional and confident. Customers come to you for assistance. Try to answer their questions as quickly and thourogh as possible. If you are unable to do so, guide them in the path of someone who can. Also, be one with the customer. This sounds sooo cheezy but it's true. The customer will take a liking to you if you explain the fine print to them in english without all the company lingo. They then feel like you are on their side and you are willing to help them. Also, it is important to delight every customer. Even if they don't buy anything from you, when you lose 1 customer, you really lose 10 because that one person will tell somebody about their experience and so on. That's pretty much my experience working in customer service and I hope it helps you out. Just hang in there, sometimes you will get customers who think that you are the company and complain to you about how the company sucks like it's your fault. Just apologize and let them feel like you are there to help them and don't change your voice inflection. If you get an irate customer, remain calm and the calmness in your voice is contagious and they will soon calm down themselves. It's probably one of the most easiest and hardest jobs but If your asking a question about it, you sound like you have the drive to be a good employee and a product of your company and I wish you the best of success!!! happy selling!!!

Answer 3

I bought a cell phone on ebay to repalce the phone I lost.this one is a second hand, everything works, just a few scratches.


It was an ok experience, because everything is in working condition, I am generally happy. But I was hoping for less scratches, the seller told me after the sale that I should have asked for details on the scratches like how many and how big and where they are, or more detailed pictures to avoid the disappointment I had.


Hope this helps

Answer 4

I just bought a cell phone on the weekend. Of course I was looking for one with specific features and was prepared to go elsewhere if they didn't have what I was looking for. It was a good experience except for the fact that when the store personnel had to call the service provider to activate the service it took almost 45 minutes. However, it was not the fault of the sales people.

Advice for you...make sure you stay on top of your product knowledge in your field...know the latest features and technology available and be customer service friendly. Knowing how to relate to people and make them comfortable will get you a long way toward making a sale. My husband is in sales and before he pitches anything to them he relates to them on a personal level and makes them feel like he is their long lost best friend. It's a gift, but can be learned.

Best of luck to you.

Answer 5

There Are some shops That purchase Used cellphones Off You For Re-sale, i grow to be in a unmarried i imagine It grow to be Friday, In Middlesbrough city center and they'd plenty For decision. If I were You i'd try That. :) in the different case Your probable merely different decision Is to objective Ebay, yet You Dont really favor to Do You ?

Answer 6

worst thing if you're selling phones as a third company and should be avoided: don't have cheap prices for very restrictive plans but then charge a ton more if they want to customize it. inevitably with all the new features possible, people will want different options (i.e some people text message, some don't), so make sure you don't make your customers suffer for wanting what's best for them. or else they'll go straight to the carriers.

Answer 7

If you're trying to sell phones, it would help if you actually own the product you're selling because its more compelling for the customer. Know your product backwards and forwards, be able to tell all the features and what not. Then, it's up to the customer if they want to buy.

Answer 8

It was a good experience because the guy knew what he was talking about, he really knew his products. But he lied to me about having a phone so i'll probably buy my phone somewhere else next time. I wanted that phone.

Answer 9

I used to sell cellphones myself and here is a little advice I can give you:

*Make sure you are always honest with the customer
*When activating make sure you get the name of the call center rep
*Have fun and be outgoing....enjoy your job. People will notice it in you and be inclined to buy from you.

Good luck!

Answer 10

In Canada almost eveybody had a cell phone.!