I have a Gateway notebook that started having problems and required me to return to the warehouse to be repaired. Gateway received my notebook on May 19th and as of today, June 5th, they are telling me the same thing. Call back in 3 business days. This is bullcrap. All they needed to do was to replace a cable for the LCD screen. I only had the notebook about 5 weeks before the problem occured. What can I do to get my notebook back? How long can a repair shop take without some type of intervention?
2006-06-06 08:41:33 · 5 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
I called this morning and they said that their policy is 7 to 10 business days at the warehouse, not including transit time. It's now been 12 business days. They have now "escalated" my case which means that they will email the warehouse and should have an answer in 3 to 5 business days. WTF! What happened to the days when businesses tried to exceed customer expectations? If Gateway knew that they did not have my part and they knew that it would be several weeks before they got it, shouldn't they have an alternate action like sending me a new laptop or at the very worst, a refurbished unit? Why the hell should I have to suffer for something that is clearly Gateway's fault. And it is Gateway's responisbility to stock all the parts that could conceivlbly go wrong with their products.
2006-06-07 01:39:24 · update #1
I have to tell you that it takes no longer to repair a laptop than it does a desktop, if its a true technician, have Gateway send it back to you or have them send you a new one. That cable is a easy replacement and should not take more than the time to get the part, and being GATEWAY they should have it already.
2006-06-06 14:29:11 · answer #1 · answered by Daniel J 2 · 1⤊ 0⤋
unfortunately, you are not alone. I do a lot work for people with gateways who get tired of the hassle with them, they would rather pay me when it is under warranty than be without. Your only recourse is to call them everday and pesster them until they do it an send it back, and ask for supervisors. It is probalby not at gateway, more than likely at some service center. I have know it to take as much as three months to get stuff back. Gateway support is very poor
2006-06-06 09:04:42 · answer #2 · answered by butchell 6 · 0⤊ 0⤋
I had the comparable issue with Comet/Dixons/workstation international (it is the comparable enterprise) I bouhgt a Philips Freevent workstation there a pair of years in the past, it worked super yet i dropped it and it replaced into broken. on the time i bought it I even have been given the insurance (3 years) and replaced into assured by technique of the salesperson that if it replaced into broken it might get replaced by technique of the shop instant, no questions asked. for advantageous, when I further it back they refused to change it and insisted on a restore. I sent it for restore and it replaced into 3 months in the previous they ultimately admitted they could no longer restoration it and gave me vouchers for its value. Lesson discovered: in no way ever get the insurance.
2016-11-14 07:15:20 · answer #3 · answered by Anonymous · 0⤊ 0⤋
It took 2 months for mine 2 get fixed
2006-06-06 13:35:46 · answer #4 · answered by egg548plant 3 · 0⤊ 0⤋
ask to speak to a manager next time you call, i would call them back asap, as for either a new laptop to be sent or for the repairs to be carried out.
2006-06-06 08:53:52 · answer #5 · answered by Paultech 7 · 0⤊ 0⤋