和Forwarder談判(中翻英)

Question

我們每個月都出2-3個貨櫃給客人.該注意什麼我們都一清二楚.別小看我們公司.

為什麼我規定時間內還櫃及報關,你還要我們付擔換船的費用呢?
事實擺在眼前,是你們和船公司的溝通有問題,為什麼明明收了貨櫃還會暴倉呢 ? 如果你們真的不能讓我上的了船,應馬上和我們講,我們可以改今天送貨到香港結關.

請你們自己付擔改船的費用,因為問題是出在你們,請你們自己處理.不要一昧的推卸責任.

Answer 1

從你的內容我假設你有一批貨,按貨代給的S/O在結關日前進艙,卻因暴艙沒上成船, 延至下一班船, 至於換船費我不太清楚是什麼費用, 我在這邊假設為改單費。

We are very surprised to learn that an additional charge for (B/L
Amendment )has occured. 括弧中為費用種類,可任意修改。

After reviewing the whole incident, we have listed the details as following:

1. According to the S/O No._______(S/O 號碼) you have provided
on ______(日期), the closing date (結關日) was on ________(日期).

2. Our cargos were delivered to _______(幾號碼頭或是哪家貨櫃場)
on _______(日期) and custom declared on the same day (通常報關會在當天報,若不同天可改為 on ____<日期>)

3. We weren't notified the of the postponed shipping schedule until
______(日期), ____(幾天) after closing date.

As a conclusion, we are certainly not responsible for the additional
charges occurred. In fact, the problem seems to be caused by the
miscommunication between you and the shipping company.

We ship cargos on regular basis every month and we always follow the
forwarders' instructions to make sure that our customers will be getting
the shipments on time. We understand that sometimes the shipping lines overbook the space and not all shipments can go onboard as planned.
However, we cannot be responsible for the mistakes through no fault of our own. Please take care of this issue right away and we do appreciate
immediate notfications if there are any changes regarding our shipments.


Look forward to hear from you

Regards,
XXXXX(人名)



1.將時間點或是事情逐一列出,可更簡潔並有說服力
2.除非是真的每個月量都很大才將量列出來當做籌碼, 否則只需說是固定出貨的客戶就可以了
3.要求貨代在無法上船的情況下盡早通知即可,無需告知你的作法
在談判的情況下, 不要讓對方知道自己太多作業細節
4.建議直接將信轉到高層主管手上
5.若是貨代執迷不悟,可以讓對方知道你這邊也有客戶給的壓力,
若是事情一直無法解決, 將無法在未來繼續合作下去, 改走其他家貨代。
6.若是客戶指定貨代, 建議直接寫信給客戶告知此情況,請客戶自行與貨代解決
7.盡量用就事論事的方式來表達,累贅的敘述可以刪除。
8.因為不太清楚真正到底發生什麼事, 所以只能寫到這樣,也許有些地方不符合情況,可再做修改。

Answer 2

我們每個月都出2-3個貨櫃給客人.該注意什麼我們都一清二楚.別小看我們公司.
as you know we usually ship out 2-3 containers to our customers. we pay attention to every procedure in detail. please do not look down upon us.

為什麼我規定時間內還櫃及報關,你還要我們付擔換船的費用呢?
事實擺在眼前,是你們和船公司的溝通有問題,為什麼明明收了貨櫃還會暴倉呢 ? 如果你們真的不能讓我上的了船,應馬上和我們講,我們可以改今天送貨到香港結關.
I return your containers and finish the custom clearance in time.I wanna know the reason why I have to pay additional charge for changing ship.As the matter of fact you got some problem for comunicating with your ship company.once you receive our containers,you have to ship out right away .at this case if you can not arrange it,why dont you notify us ？we can change the delivery date and ship out the goods to hongkong today.

請你們自己付擔改船的費用,因為問題是出在你們,請你們自己處理.不要一昧的推卸責任.
all the additional charge should be on you. you have to be responsible for your mistakes.