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Question

This study’s primary limitation is common method variance. While a stronger design would have provided multiple sources for measures, Avolio et al. (1991) noted that recommended procedures for addressing problems with single-source variance can often produce inconsistent results: ‘‘The solution, therefore, does not simply rest in applying statistical analyses and controls to the data collected from a single source’’ (p. 584). Further, structural equations modeling would have provided a method of controlling for common method variance following the technique described in Podsakoff et al. (2000).

Finally, other types of call centers in various conditions should be investigated. For example, given the global importance of call centers, a larger sample using international call centers would be advisable. Different perceptions of stress may be found in outbound call centers where employees are likely to experience rejection and hostile responses. Future researchers should advance this work by investigating several types of call centers in various industries and geographic locations in order to promote the generalizability of the results and to allow for use of structural equations modeling.

Answer 1

This study's primary limitation is common method variance. While a stronger design would have provided multiple sources for measures, Avolio et al. (1991) noted that recommended procedures for addressing problems with single-source variance can often produce inconsistent results: ''The solution, therefore, does not simply rest in applying statistical analyses and controls to the data collected from a single source'' (p. 584). Further, structural equations modeling would have provided a method of controlling for common method variance following the technique described in Podsakoff et al. (2000).
　這項研究最主要的限制是共同方法變異。Avolio 等人 (1991) 提出，雖然有更完整的設計方法能夠算出多源變異量的結果，但對於單源變異量所使用的方法卻通常產常不同的結果。他們表示，"這個方法並非單單適用於對從單源變異量所算出資料的統計分析和控制" (第 584 頁)。此外，Podsakoff 等人 (2000) 根據結構方程式模型設計一套方法來控制共同方法變異因素。
Finally, other types of call centers in various conditions should be investigated. For example, given the global importance of call centers, a larger sample using international call centers would be advisable. Different perceptions of stress may be found in outbound call centers where employees are likely to experience rejection and hostile responses. Future researchers should advance this work by investigating several types of call centers in various industries and geographic locations in order to promote the generalizability of the results and to allow for use of structural equations modeling.
　最後，其他型態的客服中心也必須檢視不同的情況。例如，針對客服中心在全球性的重要性而言，最好是對使用國際客服中心的情形採取大量地抽樣檢測。在這些客服人員做客戶訪談時，有可能被拒絕或惡意的回應，在這種情況下可以看到許多不同的壓力型態。研究人員應可更深一層地應用這項調查在更多不同類別的客服中心，如產業別或地域性區分，來得出結果的可共通性，進而用在結構方程式模型上。

Answer 2

這個study’s 主要局限是共同的方法變化。當一個更強的設計為措施會提供多個來源, Avolio 等(1991) 注意到, 被推薦的方法為論及有唯一來源變化的問題可能經常導致不一致的結果: ‘‘The 解答, 因此, 簡單地不休息在申請統計分析和控制嚮資料從一唯一source’&rsquo 被收集; (p. 584) 。進一步, 結構等式塑造為共同的方法變化會提供方法控制跟隨技術被描述在Podsakoff 等(2000) 。

終於, 其它類型呼叫中心以各種各樣的情況應該被調查。例如, 給呼叫中心的全球性重要性, 一個更大的樣品使用國際呼叫中心會是適當的。重音的不同的悟性也許被發現在雇員可能體驗rejection 和敵對反應的撥出電話中心。未來研究員應該促進這工作通過調查幾類型呼叫中心以各種各樣的產業和地理位置為了促進結果的generalizability 和考慮到對結構等式塑造的用途。

Answer 3

這項研究主要限制是共同方法變化。 當一種更強大的設計可能提供多個措施，Avolio et al的來源時。 (1991)注意到建議的用單個來源的變化處理問題的程式經常能產生不一致的結果︰"這個解決辦法,因此,不完全在把統計分析和控制用于休息數據從一單個源頭那裡收集" ( 頁584). 更進一步，架構上方程式模型化將有一適合遵循這種技術在Podsakoff et al 描述的普通方法變化控制的方法。 (2000). 最後，在各種各樣的條件裡的電話中心的其他類型應該被調查。 例如，給電話中心的全球重要性，使用國際電話中心的一個更大的樣品將是明智的。 壓力的不同的知覺可能在雇員很可能經歷拒絕和敵對的回應的地方被在開往外國電話中心人物裡發現。 未來的研究人員應該透過在各種各樣的工業和地理位置裡調查幾類電話中心提升這工作， 為了促進結果的generalizability並且考慮到使用架構上的方程式模型化。