at&t internet problems?

Question

Dear Supervisors,

We are filing a complaint against AT&T.

Two weeks ago I ordered a new Speed stream Modem 3445255165 because I was told by your tech the old AT&T was not working. We lost ten days of internet work because of this problem. We paid more to get a faster upgraded. The Modem arrived and you tech walked me through the set up. Ever since I received it my girlfriend and I have been having problems staying on line at the same time and we both get knocked off. I have to reenter my pass word every 30 minutes for I get knocked off.

The faster upgrade hooked up is slower than before. I have called techs to walk me through this several times with no change. Now your tech wants to charge me walk me thorough my roughter. He said my rougher is not working and I need to replace it. This Tech says I will now have to pay $98.00 to talk to him. This is the absolute worse service I have ever received from AT& T.


What can we do to get me up and running since I am now losing hundreds of dollars per day by not being able to log on?

Mike Glass
949 745-6226

Answer 1

Mike depending on where you live.
Att which used to be SBC Yahoo and changed to ATT Yahoo have tech support, The key here is, if you have had the service for a while and just upgraded then they are probably not going to do much.
If it is a brand new service and you have problems they will actually send out an ATT or SBC Tech to fix your problem.
I had a similar problem and like you was hopping mad but I was told to get a New Wireless Router and I did, guess what my problem went away.
I personally prefer Netgear, because of ease of set-up and use.
I have had issues with D-Link and LynkSys.
Personally I had an advantage because I knew the Yahoo Tech Rep in my area, he tried to help me and 3 different times he came to the house and finally determined my issue was junk Routers. after I went to the Netgear my problems were solved.
One last thing to remember. If you have had this service for a while and are just now having problems then you can understand why they are wondering what happened. If it was working unless you had a lightning storm then it just doesn't quit.
Don