I have had a very bad experience with a courier company who lose your package then tell you it is in Germany when it should be in London. and then it never left the depot because the contents were smashed beyond repair, and then it was thrown out because of heath & safety . On top of that ,because of the contents they did not cover it with insurance. To top it all I will be lucky to get the shipping costs back.The company is called POSTVAN OR WWW.POSTVAN.COM
2006-09-15 04:20:05 · 6 answers · asked by baino452001 1 in Cars & Transportation ➔ Other - Cars & Transportation
They do not answer emails and for a next day delivery it has taken 4 weeks to get a very bad result.
2006-09-15 04:22:34 · update #1
WARNING: Before you post to any of the recommended sites, be careful - there is such a thing as the law of libel. If the company you're referring to spots you dragging its name through the mud, they could sue you.
The good thing is that they only win if you can't back up (ie prove) any of your statements, and if you win they're just making known to a wider audience that they're everything you say.
Moral: be sure you can prove it.
I have another suggestion: can you sue them? Again, it depends on you being able to prove they did/did not do what you say, but if you can, you should be able to sue them through the Small Claims court for your loss, along with any consequential loss. (The Small Claims procedure does not award legal fees, so there are no lawyers involved.) Have a word with Citizens Advice/Neighbourhood Law Centre about getting legal advice on one of these half hour cheapie schemes (your C.A.B. should have details of any ones local to you). Get them to draft the right letter and the courier company might well cough up to prevent public humiliation. Even if you do end up in court, you have a good chance of winning if you can prove their negligence/incompetence, but you must be able to prove it, so keep every document, and make a log of everything that happened (names, dates, places).
A word with a local lawyer on one of these cheap schemes should tell you all you need to know.
Another possibility is Trading Standards. If you can prove what you say, they will be very interested and may even act on your behalf.
And finally publicity sometimes shames companies into action: how about the consumer help column of a newspaper, the sort where they chase the company rather than just tell you what you already know?
The beauty of all these options is that you can set all of them in motion at any time, they're perfectly legal, and you get experts helping you, with the chance of getting your money back and public exposure of the company. If you merely post on the web you still don't get your money back and you lay yourself open to possible legal action against you.
In short: Don't get mad, get even. There are ways...
2006-09-19 23:45:34 · answer #1 · answered by alanwoollcombe 3 · 0⤊ 0⤋
You have apparently just posted you grievance on the web.
2006-09-15 04:33:43 · answer #2 · answered by Vicky 7 · 1⤊ 0⤋
Go here. This is a wonderful site! Take a look.
http://badbusinessbureau.com/
2006-09-15 04:21:46 · answer #3 · answered by Mommymonster 7 · 1⤊ 0⤋
you just posted it
2006-09-18 12:36:17 · answer #4 · answered by fed up with stupid questions 4 · 0⤊ 0⤋
you have just posted it.
2006-09-19 00:58:58 · answer #5 · answered by Anonymous · 0⤊ 0⤋
www.grumbletext.com
2006-09-15 04:21:34 · answer #6 · answered by Jenny O 4 · 1⤊ 0⤋